If shopping for appliances feels overwhelming, rushed, or like no one’s really listening—Basil Appliance is the experience you’ve been looking for. Since 1979, we’ve helped homeowners across Englewood and nearby communities replace the broken, upgrade the outdated, or design their dream kitchens without stress or guesswork. The day after new ownership took over, Hurricane Ian hit and destroyed the showroom. Would've been easy to throw in the towel, but we didn't. We rebuilt and didn't quit—and we bring that care to every customer. We don’t just sell—we consult, ask the questions others don’t, and dig into what really matters to you. Because when we understand that, we can deliver results that truly fit, and results unique to you.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.