Ferguson Home

Reviews

• JB

  Jake Booker

  Jul 30, 2026
  1.0
  I would strongly caution anyone considering purchasing appliances through Ferguson. My customer spent nearly $15,000 on a brand-new refrigerator and dishwasher for a high-end vacation rental home. Just days after installation, the dishwasher failed and stopped draining. A service request was submitted through Ferguson, and we were told the earliest someone could come out was two weeks later.. An unacceptable wait for a brand new appliance if you ask me, but what choice did we have? We were told that if anyone else attempted to repair it, the warranty could be voided. Go figure. Come to find out Ferguson apparently provided the repair company with the wrong contact information, resulting in nobody reaching out and nobody showing up to make the repair. Meanwhile, the homeowner has been left having to explain to guest after guest that they can’t use the dishwasher in a multi million dollar vacation home due to brand new appliance failure and a complete lack of support. The customer service experience was just as disappointing. Responses were unhelpful, communication was poor, and there was no sense of urgency or accountability. Spending this kind of money should come with a level of service that matches the purchase. Instead we got excuses and delays. While I understand mistakes happen, the lack of accountability was sickening. Ferguson has made this a much bigger issue than it ever needed to be. Very disappointing experience and I will be sure to spread awareness every chance I get.
• MB

  Morgan Booker

  Jul 30, 2026
  1.0
  It's unfortunate that I have to leave this feedback but as the property manager of a vacation rental, Ferguson's performance here was unacceptable. While I understand that Ferguson cannot always control a failure of an appliance they sell, they can control the experience their customers recieve. Without a clear expectation, I cannot update my guests or prepare future guests on what to expect. This resulted in over 15 guest phone calls, 5 partial refunds and 2 reports of negative feedback on my clients home. I was involved in the communication with my client regularly and the customer service he received is unacceptable. The fact that "we cannot control the schedule of our service team" is the only solution for an appliance that fails immediately is just not good enough.
• AH

  Ansley Hampton

  Jul 23, 2026
  1.0
  You spend $13,000 for a new fridge and dishwasher and customer service is trash. 4 days after install the dishwasher stopped working and water was left standing in the dishwasher. We were told it would be fixed two weeks later on July 22. Ferguson provided the wrong contact information to the service company so they couldn’t contact us to repair it. The client should NOT be the one left paying for ANOTHER appliance because of Ferguson’s mess up. I sincerely hope they make this right. It would be in their best interest to make this right. Edit to add James told my husband to pretty much kick rocks and that there’s nothing he can do.
• JT

  Josh Thomas

  Jul 23, 2026
  1.0
  I'm currently staying at a vacation rental where a brand-new dishwasher was installed. Unfortunately, it stopped working almost immediately after installation, and I've now been informed that it can't be repaired or replaced in a timely manner. As a result, I'll be without a working dishwasher for the remainder of my stay. The property manager has done everything they can to resolve the situation. They've been responsive, kept me informed, and even provided a refund because of the inconvenience. My frustration is not with the property management team, they've gone above and beyond, but with Ferguson and the way this situation has been handled. It's disappointing that a company like Ferguson has been unable to provide a timely solution for a brand-new appliance that failed right away. The lack of urgency, communication, and customer service has turned what should have been a simple issue into a frustrating experience for both me and the property management team. I genuinely feel bad for the property management team, who have had to jump through countless hoops trying to get this resolved. Based on this experience, I can't recommend Ferguson and hope they improve their customer service and support processes.
• MH

  Michael Hampton

  Jul 7, 2026
  1.0
  Working with this location is not an experience I would recommend to anyone. Their communication is awful and their customer service could use significant improvement. I've spent over $25,000 here and it doesn't make a difference. I suggest heavy staff training here or management change. Update: Unfortunately Ferguson did not come through on resolving my issue. After spending $13,000+ for an appliance to be delivered and installed but left INOPERABLE in mid June, here i sit on July 23rd, without resolution. The appliance service company that was scheduled 2 weeks in advance (the earliest availability) was not able to perform repairs or inspection due to Ferguson providing the wrong contact information. They arrived to the property, could not get in and could not contact me because they didnt have the right contact information. James, the manager, was not willing to refund me for the appliance and additional costs incurred due to this as I will be buying ANOTHER appliance just to resolve this issue. This is unacceptable and regardless who is at fault (the manufacturer, the service company or Ferguson), the customer should not be the one taking the financial hit or inconvenience. Improvement needs to me made at this location or it will not continue to survive.

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