Lowe's Home Improvement

Reviews

• RC

  robert campbell

  May 13, 2026
  5.0
  Best Lowe's in Florida! All the employees friendly, knowledgeable and actually ask if you help.
• WM

  William miller

  May 3, 2026
  5.0
  I recently visited Lowe’s to purchase a refrigerator, and I had a great experience thanks to the outstanding customer service I received. I needed a unit that fit very specific size requirements, and Lowe’s was the only place I found that had one that worked—and it was even on sale. After making the purchase, I ran into a supply chain delay that meant I wouldn’t receive the refrigerator as quickly as I needed. That’s when Pam stepped in and went above and beyond to help. She, along with her manager Natalia, took the time to research options and even contacted the warehouse directly to find a solution. They were able to locate another refrigerator that I could get much sooner, just in a different color. As it turns out, that color actually ended up matching my décor even better than my original choice. I truly appreciate the extra effort and care Pam and Natalia showed. It made a stressful situation much easier, and their dedication to customer service really stood out. I’ll definitely be returning to Lowe’s for future needs!
• EE

  emmagrace777

  Apr 30, 2026
  1.0
  They never informed me before I ordered an appliance that they use DoorDash Drivers Which are only screened for traffic tickets/DUI So we ordered a microwave We paid for it. We put the delivery instructions in because we wouldn’t be home till a certain time and we have a gate We got a text an hour and a half before it was supposed to be delivered that the driver was on his way I left work, lost money, sped Burned up a lot of that expensive gas, To arrive home and I didn’t see anybody around open the gate called Lowe’s. They said oh no, don’t worry about it. They didn’t get to you yet. They’re still out for delivery. Little over an hour later, a guy pulls up from DoorDash Ma’am, did you get your microwave? No, I didn’t Oh well, I’m sorry because I went to pick up your microwave and they gave it to somebody else I said why are you here so late he said because your instructions said not to come deliver it until two after 2 o’clock So I called Lowe’s back they don’t know where the appliances they won’t tell me who the driver is If a customer is supposed to come first Why doesn’t the seller make sure that the driver pick her upper deliver person knows the delivery instruction And when the deliver is too lazy to read the instructions, find you not home and bring his item all the way back to Lowe’s. Why does it Lowe’s call you they have your phone number. It’s on the order. No, they don’t call you. They don’t care. And don’t try calling them because it’s AI and you’ll get to have over a half an hour conversation just trying to get through to anybody at Lowe’s And that includes the Lowe’s local contact number. No, it’s going to be AI. You can just jump through those hoops for a while. Sit back and have a tea. And they don’t know where your appliances were so sorry it was just returned. We won’t be able to credit you for a while and when you do finally order a new one we won’t be bringing that to you today. Because the customers does not come first, sorry we need to make our money and we’re gonna use any shotty people weekend to deliver your product just as long as we get your money Home Depot people let’s just go to Home Depot. I have supported Lowe’s by tens and tons of thousands and they could care less that the item was picked up by the wrong person. They can care less less that delivering instructions were not red. They could care less that the item was returned and that they could’ve called me, but they didn’t cause they could care less. They are not giving me a refund until they kind of go through all the paperwork you know how it is with paperwork and corporate and everything like that all because they Hired somebody CHEAP! I do not suggest Lowe’s at least Home Depot answers the phone
• TM

  Tucki Messal

  Apr 25, 2026
  2.0
  Had us walking all over the garden center telling us snapdragons were here there and OH, no they'll be over here. We left and went to Place in ther Son Nursery and they told us snapdragons are out of season. The clerk there knew plantsvm and helped we find a beautiful subsitute! Lowe's has a huge inventory, but no one that can help you.
• DB

  David Becker

  Apr 16, 2026
  1.0
  Went to the store was looking at the wall of security and include like cameras on aisle eight tried to wave somebody down or tons of employees everywhere but nobody could help. I waited 25 minutes after going to customer service twice someone finally came. The most annoying part is online it lets you select a different color and when I asked about it, they said oh I haven’t seen that and I don’t know years and when I explained I could’ve ordered it online they said oh they probably just give you the other one instead well glad I didn’t order it online or I’d be very disappointed. I will not return to this location. I’ll just drive to Orange city then.

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