Waldhauer & Son, Inc.

Reviews

• AD

  Alyssa DeCristoforo

  Sep 28, 2023
  1.0
  Contracted with Waldhauer August 11th 2022. Was told 6-9 months until Construction would start. They started May 7th 2023 so just a few weeks over the 9 months , not a huge deal. Dig went well, no issues. When gunite application started there was no plumbing in place for my spa. I went out and asked the guys if it was normal for the plumbing to not be done. They looked at me funny and then said ,"is this a raised spa"? Which I replied yes. Ever since then I watched them like a hawk. I can only imagine what I would've had to go through had they not run that plumbing. After the gunite was dried the spa looked way too deep. I reached out to them several times and got no reply except for the sales man that sold me on the pool in the first place. He said that he would have Gerard "the project manager reach out". He never did. 6 weeks went by before anyone came back to my property. When the tile crew came out I expressed my concerns with the spa and they said they were going to fix it. They fixed it in a way that the seats were brought up higher but nothing changes the fact that the spa it's self is at my shoulders in the middle. After tile was completed another 5 weeks went by with no one coming. Multiple emails and phone calls were made on my behalf. I left Roy an email saying if no one contacted me in the next 24 hours I would reach out to news outlets and social media. 20 minutes later he called me with nothing but excuses. A few days later a crew came to paint my decking. They showed up with about 5 guys and carelessly painting my decking. Missing a lot of areas and left paint globs everywhere. I went out and tried to fix it with a paint brush, some areas had already dried. I sent him another email in regards to my concerns. No response. Another few weeks go by and I left for RI to visit family. My neighbor sent me a picture of them starting my screen encloser. When I returned home they were installing the wrong size screen. I upgraded to 20x20. They did correct it quickly but only because I told them to do so. Trash has been left all over my property, cigarette butts in my "pool" . A 2 ton dirt pile that's been here since the dig that they said months ago they'd be back to remove that and all the trash. I'm now 3 weeks past enclosure being built and no one has been here. I've emailed and called with no response. They've received $70,000 and I don't even have my equipment yet. They have to install equipment plaster and fill the pool and they're done. But apparently they're too busy using my money to finish their previous projects and pushing mine to the side. I'm making full monthly payments now with no end in sight. I was told in May I'd be swimming in August. We're now in almost October and I don't see an end in sight. Several other of their customers are going through the same thing and it's very sad they they are capable of doing this to people. Beware of this company. Spend your money else where and do your research on the pool companies here.
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  J Val

  Aug 14, 2023
  1.0
  Signed a contract a year and a half ago, pool was promised to be done in "up to 5 months," that was 9 months ago and counting, never a call back, never an email back unless they need money. I have spoken to the owner directly and in person and he just lies, I don't know what's worse the incompetence or the lying. I have cracked grout l, a pool deck that needs to be painted, grading around the pool ( every storm there is a considerable amount of water that accumulates around the deck.
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  Sharon Bobby

  Jun 1, 2022
  1.0
  Over a year now and our pool is still under construction! So many promises from Roy Waldhauer and Sons so few kept. SAD! Started April 2021, now June 2022! I do not recommend them for pools, homes or sewer business.
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  Woody B

  Mar 17, 2022
  5.0
  So far so good! A few months delayed on starting the project from what we were initially told but understanding...given the high demand for new construction, parts, etc. and knowing that it's tough to find willing help/ employees. All work crews so far have been true professionals and a pleasure to have around. The front office has also been great to work with and very patient with us as we made tile and color choices. Will post more pics upon completion!
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  OleManGrandpa

  May 29, 2019
  5.0
  Our family will highly recommend Roy and his team at Waldhauer! After meeting with Roy, seeing his design, competitive price, and learning of his 20 years experience with thousands of pools, our choice was made and today we know it was right. Our project began as scheduled with permit pulling in late fall 2018 and finished as scheduled winter 2019. Over that time Roy and our PM Gerard were responsive and accommodating. At first I may have been a little too eager to communicate, but I always heard back within a day. Gerard successfully managed multiple outstanding crews from the survey to pool school. Excavation was impressively precise in our very limited back yard area, the paver crew were outstanding, the tile was meticulously installed, and the plumbing, electrical, and fencing were all prompt and professional. Pool school and final permit wrapped up an outstanding build and today we enjoy every minute we can in our pool and spa. We know the choices out there, and we heard all the pitches. Roy and his team delivered what they promised, when they promised, and we’ll recommend them to anyone.

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