Fuse Speciality Appliances & Plumbing

Reviews

• VV

  Valeria

  May 22, 2026
  1.0
  My family had an extremely disappointing experience with Fuse after spending nearly $40,000 on appliances for our new home. During the ordering process, there was confusion regarding a custom hood and matching range, and the company sent the wrong hood color. When the box was opened by the builders to inspect the item — as instructed on the packaging — we immediately realized the mistake and contacted Fuse. Instead of helping resolve the issue, we were told they would not exchange the hood because the box had been opened, despite the fact that the incorrect item was sent. Their only solution was for us to purchase an entirely new hood, even after admitting there had been confusion during the ordering process. This “policy” was never clearly disclosed at the time of purchase. To make matters worse, their delivery team damaged our property gate, and one of their representatives later entered our home without permission to take photos. Throughout the process, management refused to take accountability or offer a fair resolution. For a company that markets itself as “boutique” and “white-glove,” the customer service and professionalism we experienced were anything but. We strongly recommend future customers proceed with caution.
• BL

  Brandon Ladoff

  May 16, 2026
  1.0
  I dealt with Alejandro at Fuse Appliances. We purchased a full set of Miele appliances through Fuse a couple years ago. One of the worst experiences I've had, and I was direct in letting them know this. The way it works is Miele tells you that your appliances need to be serviced through a company called Home Appliances (which we also had terrible experiences with), and then if Home Appliances doesn't resolve your issue, you are told by Fuse to contact Miele directly, and then Miele tells you that you need to have this company Home Appliances write up the issue, pricing info, etc. before Miele can help you. So essentially, it becomes a three party circular bridge to nowhere. Would not recommend Miele or Fuse especially for high end appliances.
• AF

  Adam Friedman

  Mar 23, 2026
  1.0
  I take Google reviews very seriously, and this is the first one-star review I have ever left for any business. I do not write something like this lightly. The reality is, throughout this process, we felt like Fuse did not care about us at all. Maybe it was because of the amount we spent compared to their larger sales, I truly hope that wasn’t the case, but based on the complete lack of communication and follow-through, it’s hard not to feel like their priorities were elsewhere. To be fair, the sales process itself was good. Fuse helped us choose the appliances we wanted, met our price expectations, and was able to compete with the big box retailers. That was the reason we moved forward with them. Our contractor specifically recommended Fuse over the larger stores because he described their service as more “concierge” if anything went wrong. Unfortunately, the exact opposite turned out to be true. Our stovetop/oven was delivered on February 9th and did not work from day one. From that point forward, the customer service experience was awful. Our sales representative failed in every aspect of communication and follow-up. Responses were not timely, we were not kept informed, and weeks would go by without any meaningful update. Initially, a service appointment was scheduled, but it was set for two weeks after delivery. Then, on the day of the appointment, after it had already been confirmed, it was canceled. It was rescheduled for another week later. Around that time, our sales rep told us she had successfully gotten Whirlpool to approve a replacement, so we were advised to cancel the service appointment. That turned out to be a huge mistake. After that, weeks passed with zero communication. No calls, no proactive updates, nothing. The only way we could even try to get information was through text, and even then we still got no real answers. Eventually, after a long delay, I was finally able to get in touch with a manager, who was also difficult to reach. At that point, we were told our original sales rep had missed a step in the return/replacement process. Because of that mistake, we then found out there would not be a new oven for another six weeks, and they could not even guarantee that timeline. By then, the entire experience of finishing our new kitchen had been completely ruined. This was the exact opposite of the “concierge” customer service we were promised and the reason we chose Fuse in the first place. In the end, after more than six weeks of dealing with this, an appointment was finally set to pick up the defective unit, we received a refund, and I was forced to go buy the product from Best Buy instead. That says everything. Again, I want to be fair: the sales process was solid. But the moment something went wrong, Fuse failed at every level of customer service, communication, follow-through, accountability, and problem resolution. We spent thousands of dollars and expected support when there was an issue. Instead, we were left chasing answers for weeks and dealing with mistake after mistake. If everything goes perfectly, you may be fine. But if something goes wrong, do not expect the level of service they promise.
• ED

  Ernest DeSimone

  Feb 19, 2026
  5.0
  Crystal and everyone at Fuse are really first rate. From selection and design to measurement and installation, we couldn’t be more pleased. I highly recommend Fuse for all your appliance and plumbing needs
• LG

  Lorne Gold

  Feb 16, 2026
  5.0
  We went to Fuse to replace our dishwasher. Shawn was very knowledgeable and found us exactly what we were looking for at a reasonable price, arranged our delivery and installation and advised on a number of other matters .