Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What kinds of products can I find at Lowe's Home Improvement in New Castle, DE?

Accepted Answer

You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.

Question 10

Does Lowe's Home Improvement offer installation services?

Accepted Answer

Yes, Lowe's provides various installation services such as appliance installation, blinds, cabinets, flooring, lighting, roofing, and many more.

Question 11

What are the store hours for Lowe's Home Improvement in New Castle, DE?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary; for example, the store is closed on Nov 27, 2025, and Dec 25, 2025.

Question 12

How can I check my order status at Lowe's?

Accepted Answer

You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.

Question 13

What payment options are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.

Question 14

Does Lowe's Home Improvement offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services for your convenience.

Question 15

Are there any nearby locksmith services if I need them while visiting Lowe's?

Accepted Answer

Yes, Minute Key and minuteKEY locksmith services are nearby, convenient if you need key or lock assistance during your visit.

Question 16

What dining options are available near Lowe's Home Improvement?

Accepted Answer

Casablanca Moroccan Restaurant and Chick-fil-A are nearby, offering great options for dining before or after your shopping trip.

Question 17

Where can I find nearby ATMs when I visit Lowe's Home Improvement?

Accepted Answer

Bank of America ATM and WSFS ATM are close by, so you can easily access cash or banking services during your visit.

Question 18

Are there any nearby stores for discount shopping close to Lowe's Home Improvement?

Accepted Answer

Dollar Tree is a nearby discount store where you can find affordable arts and crafts, as well as food and drink items.

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