Brand Certified
Lowe's Home Improvement
3.9(2652 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
2438 Market Street NE, Washington, DC
20018, United States
Certified by Lowe's Home Improvement • May 17, 2026
(202) 378-2500
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/DC-Washington/3256?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-3256-_-na-_-0-_-0
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Washington, DC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
3.9
2,652 reviews
5 stars
1,369
4 stars
580
3 stars
223
2 stars
116
1 star
364
- TGThandiwe Gibson-HunterMay 11, 20265.0The employee Maritza was a delight. She helped me a lot. She directed me to the right supplies and provided guidance on how to use the products. I can’t wait to come back and show her my results. I enjoyed her energy and her manners were really nice.
- MLMartin LemieuxMay 8, 20261.0I TRY NOT TO SHOP AT LOWES BECAUSE THEY WOULD NO EXCEPT A RETURN ITEM THAT WAS NOT OPENED . THEY SAID IT WAS COMPANY POLICY AND MY POLICY IS DONT SHOP AT LOWES THATS MY COMPANY POLICY. FOR 3 YEARS I HAVE SHOPED AT HOMEDEPO.
- KDKing DragonApr 28, 20265.0I would like to say that the service member Jeanetta was a major help to me when looking for repair items for my apartment. She was very kind and courteous in helping me whenever I bumped into her while shopping. More people should perform like her in their professionalism with customer service. Theses 5 stars are for you. I will be returning.
- RJRalph JacksonApr 27, 20261.0I had an extremely frustrating experience with Lowe’s when purchasing a dishwasher, and I would strongly caution others before choosing them over competitors like Home Depot. To start, my dishwasher took two full weeks to arrive, which is already unacceptable. For comparison, Home Depot could have delivered the same appliance in about two days. I chose Lowe’s intentionally, but that decision quickly proved to be a mistake. The only positive part of this experience was the installation team. The two gentlemen who came out were professional, efficient, and respectful. However, during installation, one of them noticed that the dishwasher was dented. After spending $1,100, I made it clear I expected a product in proper condition. They agreed, took the damaged unit back, and informed me that Lowe’s would follow up. Shortly after, someone from installation (Andrew) called and assured me the issue would be resolved and that I would receive an update by Friday (5/1) with a new delivery timeline. That sounded reasonable—until today. Instead of a replacement, I received a call from a store representative telling me they needed to cancel my order and then call me back to process payment again. That makes absolutely no sense. This is a straightforward exchange: you replace the damaged item. Requiring a cancellation and repurchase creates unnecessary delays and forces me to wait for funds to be returned before I can even proceed. To make matters worse, Lowe’s already removed my old dishwasher, leaving me with nothing while they sort out their internal issues. This entire process has been inconvenient, poorly handled, and completely avoidable. Aside from the installers, the customer experience has been unacceptable. I will not be making future purchases with Lowe’s.
- JPJoshua ParkerApr 11, 20261.0Prices do not matter and apparently customer support doesn’t with store management. We were excited for our spring project and found the key item we needed and the last one available on clearance. Our excitement was destroyed when after getting checked out the cash register required manager support. The queue was building and manager no where to be seen. The cashier was very friendly and confirmed she just needed the manager to clear the register. After the manager arrive and a very long queue the manager didn’t assess the situation just looked at the item and looked at the discount and said what the price was and was confused and mentioned the price listed on the shelf. Instead of checking she accused me of lying and having taken the photo from another store. When I showed her the time stamp from a few minutes prior and offered to show her she said she was not going to look at the price giving the excuse she had to help another customer. Accepting that she isn’t going to adjust the price but most surprised she wasn’t helping customers after or when I returned my cart. Just hands on hips, alone staring at some dirt. Avoiding problems and just letting the next customer come around to do the same thing I dealt with while standing around staring is not customer service. If the price is marked wrong it starts at the manager.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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