Lowe's Home Improvement

Reviews

• TD

  Thom D

  2 days ago
  1.0
  My wife and I had made dozens of purchases, worth thousands of dollars from this Lowe’s store in particular, mostly because of its proximity to our home on the Connecticut border in New York. Our most recent experience here was very negative thanks to the staff. On May 23rd, we purchased the plants for our spring planting while a sale was happening in which certain sizes and varieties of herbs and vegetables were on sale for $.98 each. The sign noted that all veggies and herbs of that particular brand and size were included and I was able to confirm the UPC codes matched the poster. I took a picture because sometimes they tell you that you were wrong even if everything matches. I’ve included the picture I took of this sign as proof of that happening here. I was happy to find peppers and oregano at this low price point so I loaded my cart with racks of each. Apparently though, as we found when we tried to check out, this sale hadn’t been placed in the system at this store yet. Because we had several, the computer disallowed the associate to price modify the number of plants. So a manager was called to give their card and okay the discount. The manager who “helped” our checkout associate address this issue was even less polite than the associate herself was. She insisted on reringing every one of our plants but grew annoyed and quickly regretted that call, once she realized it was 3 carts worth of plants, none of which were ringing correctly. At this point the manager called us “damn New Yorkers” because we were pointing out the many plants which weren’t ringing up properly. Having worked retail, I try to be even more polite than the people who are helping me, so this was shocking and offensive. When the “manager” became frustrated with their own shortcomings, they accused us of attempting to steal or lie about the sale. I took a picture that indeed the tomatoes and peppers I had intended to buy were on sale and showed her this. The sign confirmed it. But three staff members all came to tell me I was wrong after the manager instructed them to “verify for her.” I gladly invite Lowe’s corporate to review my picture and tell me that I was indeed incorrect, since I have these pictures. After this was met with disbelief by the manager, who accused me of stealing. Again. And after an hour in the checkout line being derided by this manager for the failings of their own store employees, I gave up and decided I would tell all of my fellow “New Yorkers” to avoid this place if possible. We haven’t been back since. You should beware any staff at this store if you decide to risk wasting your time as well. If I could get these associates in trouble for the way they insulted, lied and abused my wife and I, trust me, I would. But I doubt that Lowe’s cares about this sort of behavior, given they can barely keep anyone with enough brain cells to read a sale poster correctly. Though I guess that’s just me, being a New Yorker and reading the words in the proper order. How annoying, right?
• NT

  Nate Tharini

  May 31, 2026
  1.0
  I went today to get drywall screws a jab saw and a tape measure my total was $56.30 I put in $65 cash and the machine only read $45 and when I told the lady at the self check out she just said I didn’t put enough and I told her what that it ate $20 from me she just brushed it off I got pissed and paid an extra $20 because I don’t want to argue with her after explaining 2 times what happened I’m never going back to Lowe’s again
• MT

  Michael Tellier

  May 30, 2026
  3.0
  I imagine this is what our oligarchic overlords imagine for our future. Sterile, lifeless environment with throngs of people not interacting but paying out vast sums of money. All the poorly made tools one could hope for under obe monolithic roof
• KM

  Kelly MacDonald

  May 9, 2026
  5.0
  I love Lowes! Recently move to this end of town, never released what I was miss. An employee helped in setting up my reward points program. My new favorite home improvement and plant store for sure!
• DW

  David Waters

  Apr 29, 2026
  1.0
  Lies and deceptive pricing. They advertise items online and in the app for a lower price and when you get to the store the items cost more than advertised. I was told by an employee that if I go to the service desk that I could ask for a price adjustment. I go to service and ask a woman named Mary whom said she was the head cashier for the day about a price adjustment and she said they do not do that. I don’t understand this stores policy. They give a price adjustment if the product is opened, damaged, returned or missing pieces. So why don’t you at least honor the advertised price of the item listen in the app? It doesn’t say it’s an online only price and you have many of the product still on the shelf. It says this is the price for this item at this store and it says what aisle and bay it’s in. What is the problem? I assume the problem is just this store. Even when you bring an item to the front and ring it up it often doesn’t match the price on the shelf tag. And when you bring the tag or photos of it to the front they still do not match or adjust the pricing. Thankfully the orange store does :) And I’ve had nothing but good luck with them so we’ll just shop there for now on. Peace be with you!

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