High Altitude Hot Tubs

Reviews

• IL

  Ir Le

  Aug 24, 2026
  1.0
  We ordered a hot tub two months ago and we were promised they would haul the old hot tub away free of charge and hook power up to it. The hot tub we received looked nothing like what we bought and then they wanted $1000 for the removal of the old hot tub. The new hot tub was never powered either. Horrible service and what we received was nothing like we were promised. Plus they lied about removing the old hot tub. I don't understand how they could have such a good rating when they bring you junk. Do yourself a favor and find an actually quality company for your hot tub needs.
• JH

  J Hack

  Jul 31, 2026
  1.0
  Well... Wellis Hot Tubs of Colorado / High Altitutde Hot Tubs of Colorado continues to disappoint. Not sure why I should have trusted Keith Partridge (Owner). He told me two weeks ago that my actual hot tub I ordered in January was going to be here that was initially supposed to be the end of March when we moved. Nope, still not here. He continued to push back the time 2 weeks at a time starting in March and I finally got fed up and he delivered a used Mandala model in May... After these literal months of being told our Wellis Lugano was coming and it never did, we finally said we wanted an upgrade (Mandala model) at no additional cost and Keith agreed. Great, right? NOPE. He delivered us a used 2 year old floor model that he did not tell us was not new! It arrives damaged and dirty (photos attached). I should have inspected it better upon delivery but I did not. The panels were broken, the top was the wrong cover, and the LED's did not work. I was told they would order parts and get them over. I agreed to this and shortly after he claims he ordered parts we had issues. The diverter pump stopped working and was stuck on one side, one of the foot jets stopped working, and I still had no replacement parts. These items are still broken to this day after months. This hot tub looks worse than a used one someone would be giving away. Keith told me on 6/24 that a new Lugano model would be here in 2 weeks. We would set deliver for 7/18 (Saturday). That time passes and no contact. I reach out on 7/16 for an update and was told it was on its way from the Wellis warehouse and was told it should be here end of the week ending 7/18 but if not early the following week. On 7/21 I reached out and received a response on 7/22 saying it would now be early the following week. No more info. On 7/29 (Wednesday) I reached out since I had not heard and was told they are trying to figure out delivery. I have heard nothing since then and here we are several weeks after he said it would be here. Then another 2 weeks after that. And still no new hot tub. Keith is a liar and cannot be trusted. I guess to remedy this it's going to take a miracle. Or the Better Business Bureau, Google and Yelp reviews, filing a complaint with the state, and/or even further actions. Also, I had posted a 1 Star review and Keith asked me to take it down when he promised me I would get the model we had ordered. I should have known better and left it up.
• BD

  Brett Dangerfield

  Jun 27, 2026
  1.0
  I have tried to visit the place a number of times to talk about buying a Nordic and they are always closed during hours they are listed as opened. Hard to trust a place with broken windows and constantly locked doors
• LH

  Lars Heeding

  Jun 11, 2026
  5.0
  Adam at High Altitude Hot Tubs in Westminster CO. sold me a Bella Nordic hot tub. He was a pleasure to work with. The tub was delivered by Jessie and Mauricio. They rolled the tub on a carrier into the backyard, didn't drag it like other companies did in the past. They unloaded and positioned the tub for me perfectly. All in all, a very pleasant experience! Totally professional!
• CS

  Caleb Scott

  Jun 2, 2026
  5.0
  The delivery team of Jessie and Mauricio were great. They were fast and very friendly. They helped with placement and walked me through getting the hot tub started and set up. I would easily work with them again.

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