Aaron's

Reviews

• CM

  Christopher Mctaggart

  2 days ago
  1.0
  This isn’t a reflection of corporate or delivery, just pick up and their account services group. I am Processing return items to them and they scheduled today with me last week (won’t get in to what a sh*t show that was to just get ahold of them) I was told they would call me about a half hour before they would be here. My understanding is delivery / pickups stop by 7pm. Nevermind the failure to reasonably know when you’ll be around (no window provided) they have completely No showed and I move in the morning. The service has been piss poor after the original Purchase agreement but please believe they will call you at 8 am the day your payments due if it hasn’t already processed. Not the next day, that day. For what I paid, they’re the worst. Never again. Stay away if you value your money. *update - they completely no showed. Now I have their items in my house I may be contractually obligated to pay to move just to return it. Trust and believe I am contacting consumer protection agencies once this relocation is settled. From the looks of these reviews I’m far from the first person hitting this wall and and there’s no way this doesn’t end up falling on them. I’ll be in touch.
• KW

  Kyrstie Williams

  Oct 5, 2026
  1.0
  NEGATIVE STARS........ ROACHES........ I have never had an issue with Aarons until now. I been struggling for 3 months in regards to my couches. Got one in July but it wasn't it ended up being broken. Was told they can come and fix it. Waited for about three weeks with no one coming to fix it. So I decided to exchange out the couches. The manager must have had an attitude because the new couches I ordered weren't new at all. Ended up waiting four weeks for the exchange and finally the drivers delivered some run down with burn holes all over and the second piece was new but it was the wrong one. I end up liking it and so I ordered the matching couch. Waited two weeks for this new couch and when they dropped it off, five minutes after the drivers left ROACHES started coming out. I call the store right away and tell them to send the drivers back right away, I got placed on hold for an hour just to be told that the store was going to close and the drivers can't come back. Now mind you guys who want to rent....... this roach infested couch as been sitting in the store for about two weeks........ I bet it infested the whole store..........
• LL

  London

  Sep 30, 2026
  1.0
  The absolute WORST experience with this specific store. The staff is AWFUL, they don’t do their job, they are constantly pushing back delivery dates & times, they don’t answer the phone, the manager is never in the store when I ask to speak with her, they are always putting me on hold for 30 minutes or longer, they are unorganized & unprofessional. The entire staff needs to be fired & REPLACED ASAP. This is completely unacceptable & ridiculous. I shouldn’t have to wait over a month for my things to be delivered & not to mention, I waited over a month for my couch to be delivered & they decided to mark it as delivered when it never even got delivered!! I’m highly frustrated with this & I need it to be resolved immediately.
• VT

  Vanessa Tori

  Sep 25, 2026
  1.0
  I have rented some couchs and I called them at the end of August to come pick them up and they keep giving me different dates on when they are coming they keep saying im on the list for that day and they never come im to the point to where I am going to put them out on the curb because my mom is disabled and she can not be that mobile with them in the house any other suggestions what i can do its already goinging into October. So frustrating
• SJ

  STEPHANIE JOHNSON

  Sep 24, 2026
  1.0
  I am extremely disappointed with the level of service and communication I have received from your company. The delivery I was expecting was not completed, and as of today, there still appears to be nothing properly set up or scheduled regarding my delivery. What is even more frustrating is the complete lack of communication throughout this process. I should not have to repeatedly reach out just to find out what is happening with something your company is responsible for delivering. I have already spoken with the corporate office in an effort to get this situation resolved. Unfortunately, that experience has been just as disappointing. I was told that the matter would be addressed, but it has now been over a week and I still have not received a follow-up, update, or resolution from corporate. At this point, the lack of communication is unacceptable. If there is a delay, I expect to be informed. If there is a problem with the delivery, I expect someone to explain what the problem is and what is being done to correct it. Simply leaving a customer without answers for more than a week is not acceptable customer service.

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