Aptive Pest Control

Reviews

• BB

  Billy boi

  4 days ago
  1.0
  This is the second appointment in a row the agent disconnected our hoses and didn't put them back when he was finished. These hoses are for our sprinkler system and they are attached to a timer. When you disconnect the hoses and the timer goes off it floods right at the faucet not to mention the yard doesn't get watered in the manner it's meant to.
• BC

  Brittney Crisera

  Jul 1, 2026
  3.0
  They got rid of my cockroach problem, but I still have no desire to ever work with these people again. We had a very minor german cockroach problem when we first moved into our place which I realize can get out of control pretty quickly, so I called Aptive. The person I originally spoke with on the phone quoted me at around $40/month for service every three months or so. Once someone came to my house, they upped it to $70/month "to come more frequently" because I had seen approximately 8 german cockroaches. They have never come more frequently. The contract says something like every 30-90 days for the winter which rolled into about 4 months before I called and complained. The workers themselves are usually great (although one guy notably refused to listen to anything I said and kept wandering into rooms I asked him specifically not to treat). However, their scheduling system is absolutely awful. I've heard them on the phone with other clients about automated scheduling on days that they don't want them to come which has happened to me one time. Otherwise, I have automated scheduling and a lot of flexibility to be here when they are schedule to come but... they never do. I've called and complained about this multiple times and they promised a "discounted rate" in the upcoming months would be applied to my account (which I never received by the way). One of the managers called me and manually scheduled me for the remainder of my contract. They are supposed to come more frequently during the summer and fluctuate anywhere between every 3 weeks and not seeing them for 3+ months. I don't have cockroaches any more but that seems like it could have been resolved with two appointments rather than +$1300 in an inescapable 18-month contract.
• JS

  John Stapleton

  Jun 27, 2026
  2.0
  I asked for a time when the process was going to occur, but heard nothing back. All I was able to get was generated messages, not a human response. The date was Friday. At just after 1700 hours, I did receive a text that the tech would be by the house to do application in about 5 minutes. Since I was unavailable, the outside of the house would be done. I was told the tech's phone had poor reception and pitchers would be unavailable. Since I can still take photos in a no reception area with my phone I wonder why photos couldn't be taken and then sent when the reception improved. Just asking and I was confused about the action. Please indicate how I can handle this differently. The application was done and I'm guessing with success, though. I'm happy with the application just a bit concerned with the logistics of the visit.
• JM

  Jay Mohammed

  Jun 25, 2026
  1.0
  We were customers for about 6 months and were generally satisfied — until things took a turn. We signed up for an add-on service that was heavily pushed on us, and only later discovered the fine print changed our service frequency from every 90 days to every 30 days. That lack of transparency was frustrating. When we asked to skip a visit, we were billed anyway — with no photos or proof that any service was actually performed. At that point, we decided to cancel. The cancellation process was the most disappointing part. The billing representative was dismissive, refused to escalate to a manager, and the cancellation fee was unexpectedly high. The whole experience felt more like a pressure campaign than a customer service interaction. We understand businesses have contracts and policies, but the combination of aggressive sales tactics, unclear terms, unverified service charges, and a difficult cancellation process makes it hard to recommend Aptive to others. We hope they take this feedback seriously and improve how they handle customer concerns.
• DG

  Derek Girard

  Jun 18, 2026
  1.0
  Ive been using Aptive for 2 years. Overall they are very helpful. This past year I renewed my services with them, no problem, online renewal. A week later a traveling salesman came by and asked if I was interested in renewing my services, confused, I told him I had just recently renewed. He insisted that I wasn't renewed and that he would help me get renewed via his iPad. Sweet, thanks for the help. Wrong. I now have TWO subscriptions for the same address. Monthly, i get services come out TWICE for the same address, I have to usually turn one of them away letting them know that we just had services done. Still getting charged for both. My traveling salesmen, AUSTIN, left he his personal number, to which i have reached out to, i have been told it would be handled and researched accordingly by corporate. Radio silence since first interaction. Customer service is no help as they are outsourced and cant comprehend that I have TWO subscriptions for ONE house. Per the agreement if i cancel one of the subscriptions, i will still get charged 300 dollars. Its basic, I work retail and cant imagine treating customers the way I have been. Absolute crooks, steer clear of them. I would love to update this if i could get some real answers from real people who care about customer service.

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