Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  2 days ago
  1.0
  Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: UIYFCEUsdfGBY.[I80
• ST

  Stephanie Tilford

  5 days ago
  5.0
  My washer went out in my home and I was so nervous to make such a big purchase. I got the opportunity to speak with and learn from Crystal about my options. She was so knowledgeable and professional, but also funny and personable! She did not make me feel awkward at all, as I have run into at other establishments. Just welcoming! I fully recommend this store and if you are in the market for household appliances, go see Miss Crystal. She's amazing!
• ZB

  Zoe Burns

  May 10, 2026
  5.0
  Fantastic customer service! We are currently redoing our whole bathroom (stressful) and the team at Lowe’s was nothing but patient, understanding, supportive, knowledgeable, and kind. Uriah got us everything we needed to tackle the shower plumbing, Dale had great advice about the shower pan, and Angel was incredibly helpful getting the right wood for the subfloor.
• AT

  Adam Tomlinson

  May 10, 2026
  2.0
  Lowe’s policies are not customer centric. I purchased a 2’ x 4’ plywood sheet. I needed it cut down to 27” in length and they refused to do it. They can only cut it in half “No project cuts”. 1-2 cuts of the customers choice should be allowed. I guess if I wanted a 2’ x 2’ sheet of plywood I would just buy that. Not everyone has a table saw. I will be shopping at Home Depot where they allow 3 cuts per customer The cookie cut response was expected.
• GH

  Gerald Holguin

  May 2, 2026
  5.0
  Went to Lowe's to pick out some carpet for installation. Dylan was more than helpful helping me with my choices. Needless to say the carpet I picked didn't have enough stock on the existing roll and it would be a couple days for replenishment. Another associate, Betty informed me the next day the carpet would be on the a delivery truck which was delivered the same day I talked to her. Kudos to both of these associates for making things go smooth and easy for me. The installers (Kluge Brothers flooring) did a very professional job and also helped me move some furnature back into place. I was fortunate enough to get some great customer service. Been doing different projects and will be using lowes as a primary supplier for my tasks.

Frequently Asked Questions About Lowe's Home Improvement