American Furniture Warehouse

Reviews

• LJ

  Lanica Jones

  Jun 30, 2026
  5.0
  A huge thank you to the delivery team! They exceeded my expectations. They were friendly, professional, and incredibly efficient. They delivered, assembled, and set everything up in approximately 15 minutes without sacrificing quality or care. They treated my home and furniture with respect and made the entire process stress-free. I truly appreciate their outstanding customer service.
• JS

  joe schwaiger

  Jun 23, 2026
  1.0
  Epic fail on delivery. 1 out of 6 items delivered. We will see if it gets here in an additional 3 days.
• DC

  Dennis Cordova

  Jun 19, 2026
  5.0
  From walking into AFW, we were delightfully surprised with the showroom. I say this because we came from a competitor on the other side of the freeway. They did have a nice store, but there was lots of open floor space. At AFW, there was A LOT to see!!!! Overall, the store experience was OUTSTANDING! And the prices were very fair!!!! The delivery—I received several text messages prior to delivery and a couple of e-mails to confirm the delivery. Great communication!!!!! Day of delivery, I received a text from the driver and another text letting me know they would arrive at my house early. Again, great communication! The two guys were friendly, efficient and took great care of the new furniture and the walls of the house. Very much, this was an AWESOME EXPERIENCE! AFW has another life customer! Thank you.
• CT

  Chelsea Tankus

  Jun 14, 2026
  5.0
  Super helpful staff and reasonable prices! Bryan helped us and he was great! We went to living spaces and were surprised to find astronomical prices and no same day receipt for any furniture at all. It has to be “processed” and could be picked up the next day.
• CM

  courtney Mountford

  May 31, 2026
  1.0
  I don't typically leave reviews, but after months of ongoing issues with this order, I feel like I need to share my experience: I placed an order with American Furniture Warehouse in early March for a couch, bed, dresser, and nightstand. I was told everything would arrive in April. It is now almost June, and I am still waiting on furniture I paid for nearly three months ago. The couch arrived, but the bed, dresser, and nightstand kept getting delayed. Every time I called for an update, the date kept getting pushed back. I eventually got the bed and dresser in May, still late, but I have still never received a nightstand, which I have now been told will not arrive until the end of June. When I asked why, I was told it was a vendor issue. Why are you selling items and collecting thousands of dollars from customers if you cannot actually get those items from your vendors in a reasonable timeframe? By the time the bed and dresser were finally ready to be delivered, I chose the earliest available weekend even though I would be out of town, because at that point my entire bedroom had been unfurnished for months. I asked my parents to come to my apartment to receive the order. I called multiple times beforehand to update the contact number on the account so that delivery notifications would reach my parents and not me. I kept receiving texts and updates myself, so I continued to call and try to get the number changed. Each time I was told it had been updated on my order. It had not been. The driver called me while I was out of town, and I had to coordinate communication between him and my parents despite having called multiple times prior to avoid this exact situation. And after all of that, the delivery crew accidentally put a hole in my wall. My parents fixed it themselves, at our own expense. I'm leaving one star because the staff and delivery crew are all very kind people who I did not have any issue with! However, that doesn't make up for my negative experience, a hole in my apartment wall, and the final piece of furniture that I am still waiting on months later.

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