International Hot Tub Company - Denver Broadway

Reviews

• BM

  Brown Moore

  5 days ago
  5.0
  I’ve called 5 times to order these O-rings and Leani is the first person to take the time to place my order. She was awesome!!! I’d give her 8 *
• MB

  Mike Burkhead

  Mar 26, 2026
  5.0
  Great install team!
• AK

  Andy kroening

  Feb 24, 2026
  5.0
  Tom was fantastic and very helpful! Great customer service! Helped me with a trouble with my Hot Springs Spa and now I’m back to 100% thanks to his help and team! Didn’t know they had chemicals, lots of parts and filters in stock as well! Great experience!
• EF

  Eric Flink

  Feb 19, 2026
  4.0
  We have had Hot Springs hot tubs through IHT for almost 20 years. Good service when we need it
• TL

  Tim Lewkow

  Feb 19, 2026
  1.0
  I used this company to purchase a replacement hot tub cover, and the experience was far more frustrating than it should have been. From my first email to final installation, the process took 121 days. The cover itself cost $1,000, which I was prepared for. What I was not prepared for was being surprised with a $200 installation charge at the end. Communication was exhausting. I exchanged 26 emails with Walter Bertini, made approximately six phone calls to the office, and spent hours on hold trying to get updates. The level of effort required on my part to simply get a status update was unreasonable. On the day of installation, four people arrived at my house to install eight screws — something I would have happily done myself had the cover come with basic instructions. After waiting four months, that felt especially unnecessary. The office staff was consistently rude, and overall the company feels outdated in both its operations and customer service approach. The large sign on I-25 tells you everything you need to know — it reflects a business that hasn’t evolved with the times. I would not recommend this company based on my experience.