At Home

Reviews

• BB

  Bill

  5 days ago
  1.0
  ⭐ 1 Star — Three Days of Misleading Inventory, Poor Customer Service, and Questionable Product Availability For three consecutive days, I have personally documented this At Home location advertising Halloween NeeDoh products as IN STOCK online, yet attempting to purchase those products has been an entirely different experience. What makes this particularly frustrating is that At Home’s own automated phone system directs customers to check online inventory before visiting the store. That’s exactly what we did. Day 1: We made the trip specifically because the products were showing as available. Upon arriving, we encountered an unhelpful and dismissive attitude from the employee at the front. Rather than receiving any meaningful assistance locating the advertised merchandise, we were left questioning why the store was showing inventory it apparently wasn’t making available to customers. Eventually, employees deferred to an individual named Noah, who appeared to be directing how these products were being distributed. Despite multiple Halloween NeeDoh items showing available online, we were permitted to purchase only three Baby Boo ghosts. Over the following two days, I continued monitoring and documenting the inventory. The same Halloween NeeDoh products continued showing as available, raising serious questions about why customers were unable to purchase merchandise that the store itself was advertising as in stock. This isn’t simply a complaint about popular merchandise selling out. I understand that collectible toys are in high demand and inventory can change quickly. My concern is the apparent disconnect between advertised availability, actual customer access, and the inconsistent explanations and treatment we received. After checking availability across At Home locations in Colorado, this particular store has stood out because of our repeated experience attempting to purchase merchandise that continued to appear available online. If management has implemented purchase limits, holds, delayed releases, or other restrictions, those policies should be clearly communicated and applied consistently. Customers shouldn’t have to drive to a store based on its own inventory system only to discover that purchasing decisions appear to depend on individual employees. I have documented the inventory listings and our experiences over all three days. I would appreciate an explanation from At Home’s corporate management regarding: * Why merchandise repeatedly appears in stock but cannot be located or purchased. * Whether employees or management are authorized to restrict access to advertised merchandise. * What official purchase limits or release policies exist for these products. * Why customers are directed to trust online inventory if that information does not reflect merchandise actually available for purchase. Customers deserve transparency, consistency, and respectful treatment. Unfortunately, our experience at this location has demonstrated none of those things. I hope corporate management takes this seriously and reviews how this location is handling high-demand merchandise and customer inquiries.
• HH

  Holly

  6 days ago
  5.0
  Omg I am overwhelmed by the selection of affordable home decor and household items. If you're a shopper, allow yourself at least two hours!
• RS

  Robert Standridge

  Sep 9, 2026
  5.0
  Very helpful and great customer service
• CC

  CK

  Sep 7, 2026
  1.0
  Terrible. Don't list inventory that is not available and have customers pay a same day delivery fee when you can't provide the request. If one out of two outdoor seat cushions are not available, maybe call and ask if the customer wants to proceed or cancel. So ridiculous to pay a delivery fee for something that needs to be returned because you neglected to mention the non availability of items.
• CT

  Chris Taylor

  Aug 23, 2026
  4.0
  I have been shopping at the At Home store in Broomfield for years. They have the largest amount of home decor, accessories, and basic home needs then most any retailer. However, most times I go it is hard to find anybody on the floor to ask for help. So you have to go all the way to the front to the cashiers and ask them, and this is a huge store so that's no small feat. The last two visits I have noticed people standing at the entrance inside greeting customers, asking customers if I'm finding everything okay as I walk through the store, and the employees at the checkout have been super friendly and helpful. THIS IS SUCH A WELCOME CHANGE! I mentioned to an employee today named MJ about my recent experience with much improved customer service. Keep it up!!

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