Aptive Pest Control

Reviews

• BP

  Brianne Parsons

  3 days ago
  1.0
  Giving one star as I have to in order to post this but the reality is zero stars. This was my second service and it was nothing compared to my first. It was horrible and I’m a new customer. The technician could care less about taking the time at my residence and doing a proper job. All he did was spray pesticide. Never once said what he was treating for after I texted him what I expected to be treated. He waterlogged my security camera with pesticide to remove a wasp nest. There was pesticide and mud all down my garage, the security camera and pooled on my concrete driveway. He was aware I have a dog and still made this huge mess. The next day the whole area smells like pesticide and I’m not sure if I should add water to spray it down or what out of concern for my dog’s safety. I’ve filed a complaint and expect to be contacted and that technician never sent back to do service at my residence again. I am also expecting a refund for my service as the only thing that was done was spray pesticide in some areas. Nothing wiped down, nothing inspected. The technician was onsite for maybe 10 minutes total. Furious is an understatement.
• NB

  Nancy Bushman

  4 days ago
  3.0
  Although Aptive sent me an email rescheduling my appointment , I called their office after hours to leave them a message that I wanted them to come on the day they were supposed to. I could not express myself with the AI telephone choices that I had. They did come out today 28 August. I can’t say whether it went good or bad. So far, we still have an issue with getting bit by bugs and that frustrates me because I left my old extermination company that was just fine because I could always reach a live person to discuss what was going on. Your company needs to switch over to that too.
• SY

  SHARI YLMA-SANCHEZ

  4 days ago
  1.0
  Not sure if the Technician sprayed the property. Nothing looked sprayed. Usually, there is some residual of the spray. He clearly didn’t do the backyard , he didn’t open the gate. All previous technicians would leave a text indicating what they did and any findings. I didn’t receive any text or information as to what he did. This is why a person has to be at home when the tech arrives and present to make sure the job is done and done correctly. My first disappointment with the company service.
• NC

  Nika Coloma

  Aug 20, 2026
  5.0
  I had such a great experience with Aptive Environmental! Michael, the sales representative, and Rhett, the technician, were both incredibly helpful, professional, and friendly. Rhett did a fantastic job taking down all of the webs around my home and making sure everything was taken care of. Michael also reassured me that if I wasn’t satisfied, I could reschedule for a new appointment within 3 days of the initial service, which gave me a lot of peace of mind. I really appreciated their great customer service and attention to detail. Highly recommend Michael and Rhett!
• KS

  KENNY SON

  Aug 12, 2026
  1.0
  Very disappointing experience with Aptive’s scheduling and customer service. Aptive scheduled my re-service for August 12 and confirmed in writing that the service window was from 8:00 a.m. to 5:00 p.m., with a 30-minute call before arrival. I arranged my entire day around that window. At 6:41 p.m.—after the service window had already ended—the technician texted that he would arrive in another 50–55 minutes, which meant approximately 7:30 p.m. When I questioned it, I was told that I had requested a “specific time” and that I had been placed at the end of the route because they were busy. That was inaccurate. I did not choose a specific time; Aptive provided the 8:00 a.m.–5:00 p.m. window. I understand that the technician may not control his assigned route, so my complaint is with Aptive’s scheduling and communication. If the company could not honor the appointment window, it should have notified me before 5:00 p.m. instead of expecting me to continue waiting into the evening. Customers’ time should be respected. Aptive needs to improve its scheduling, communication, and accountability.

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