RH West Hollywood | The Gallery on Melrose Avenue

Reviews

• AM

  Allie Marie

  May 23, 2026
  5.0
  Love the rooftop. I mean it’s expensive. It’s restoration hardware. But the quality is there. I went here more out of curiosity while visiting Southern California. Didn’t come here to buy anything but all of the sales associates I met were so sweet. Would come back just to chill on the rooftop again.
• LM

  Lance Mixon

  Feb 16, 2026
  1.0
  Purchased beautiful expensive suede couches. After 1 yr the couches had s few small stains.the store offered essentially no help with maintenence and was quite rude when I was asking for help with the care of their furniture all they care about is the sale do not give this company your hard earned money
• JJ

  Joe

  Jan 26, 2026
  1.0
  My order is delayed at least 4 weeks beyond the original promise. No credit offered for the delay.
• JJ

  J

  Jun 10, 2016
  1.0
  The store is beautiful. Our original salesperson (Zac) was very helpful. We like the merchandise we've received so far. Delivery has been a nightmare. Here are the highlights of the last 4 months of trying to get two beds delivered. The beds we ordered in February have still not arrived (the many towels and bedding accessories arrived on time). The first time delivery was scheduled, the truck broke down. They were to deliver a few days later, but lost parts from both beds. By combining parts from both beds they made one (rails did not match color of the bed) and said two new beds were ordered. A loaner bed was arranged for the missing bed. I received a call from the delivery guys saying they were in front of my house with the loaner bed. Of course they were at my billing address in LA, not the delivery address in Palm Springs. They said they would call when coming to Palm Springs. No one ever called. As I was leaving my house to go to a concert, I saw a truck turning onto the street. I turned around and it was the RH delivery. I told them I didn't have time to wait and they called into see about reschedule. 5 days later was next available. The guys said they could set up the bed quickly, so I impatiently waited. I received a call today to arrange delivery of one of the reordered beds. When I asked about the second bed, the delivery people said I would need to call RH. I called RH customer service and was told there was no second bed ordered. She ordered it for me today and expects delivery approximately the third week of Aug. No one at RH will rush anything to accommodate an increasingly unhappy customer. We have received $600 in store gift cards before this latest fiasco, but today has pushed me past my point of being understanding. There is no excuse for such incompetence at seemingly every level of this process. I just tried calling the store in West Hollywood twice, but the phone is never answered. Hopefully in Aug I can update this review with good news.
• MM

  Margarita Martinez

  Jun 2, 2016
  4.0
  I am mixed about this place, the furniture is really nice and the place is beautifully arranged. But the staff there is awful. It just feels they are very arrogant and don't give you the time of day.

Frequently Asked Questions About RH West Hollywood | The Gallery on Melrose Avenue