Lovesac

Reviews

• AM

  Alan R M

  Apr 28, 2022
  1.0
  Great Product, showroom location is below average in service. In our visit, two other groups were attended to while my spouse and I were left alone. We had to actively seek someone to help us and even then, that person left us frequently to talk to other co-workers. We understand that some workers might be new and lacked the training and working knowledge. However, our major gripe was the greeter who seemed very knowledgeable and attentive did not acknowledge us as we went in but regarded other parties (Caucasian parties) in the store. More groups came in after us and this particular employee greeted everyone else enthusiastically and made accommodations as a customer service rep would. My spouse and I are Asian and really felt discriminated against, especially since this senior employee were very accommodating to others. My wife and I decided to go to another LoveSac location (Corte Madera) and were treated well despite having a single employee and fairly new to the store (Thanks Jackson!). We purchased our Sactional in the Corte Madera location. We love the product, but this experience was borderline insulting. Walnut Creek visit April 23, around 2pm. Corte Madera visit April 24, also around 2pm.
• TM

  Tami Muniz

  Feb 9, 2022
  1.0
  Do not purchase from here. Although the in store customer service is amazing, after purchase, if issues arise, the company will not help. It is extremely expensive for the quality of service you will receive. I love the sofa but dealing with their customer service isn't with it!
• IY

  Ismael Yanez

  Oct 22, 2020
  4.0
  The experience we received in store and with the staff was absolutely amazing. They made our purchasing experience great! The experience we received with their returns exchange department was horrible. It took 6 months for them to figure out our exchange and deliver our product. We are finally receiving our product next week but to get to this point required emails every 2 weeks for 6 months. Unfortunately lost a star on the overall experience.
• BG

  Beverly Gott

  Apr 8, 2019
  5.0
  Had a great time spending lots of money! Nicole was great at helping us understand how to get the right pieces for the room where they will be. The blocks are very helpful, as well, to see what arrangements work for our space. Can’t wait for the delivery!