Lowe's Home Improvement

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Visit the customer service desk in store to apply for a tax-exempt account.

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage and organization items, tools, washers and dryers, water heaters, windows, and doors.

Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, with the store closed on some holidays such as November 27, 2025 and December 25, 2025.

Yes, Lowe's offers both in-store pickup and delivery services for your convenience.

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.

You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will also receive email updates if your order status changes.

Most items can be returned within 90 days. For online purchases, start a return in your Order History. For in-store returns, provide proof of purchase at the customer service desk. Use of the return barcode found on your Order Details page can facilitate the process.

Yes, there are several nearby dining options including Starbucks for coffee, Baja Fresh and La Bufadora Baja Grill for Mexican food, Subway for sandwiches, Mimi's Cafe for breakfast and brunch, and Applebee's Grill + Bar for American cuisine, among others.

Nearby services include Blue Rhino Propane Exchange for propane supply, minuteKEY for key and locksmith services, and UPS Alliance Shipping Partner for shipping needs, which can be helpful when undertaking home improvement projects.

Yes, Dunia Plaza is a nearby shopping center and department store. Additionally, stores like Dollar Tree for discount items and Michaels Stores for arts and crafts are close by, offering additional shopping options.

Lowe's offers various services including appliance installation, blind and shade installation, cabinet installation, carpet and flooring installation, deck installation, door installation, garage door installation, generator installation, gutter installation, hardwood floor installation, HVAC installation, lighting installation, playsets installation, water heaters installation, shed installation, shower door installation, smart home installation, tile flooring installation, toilet installation, vanity installation, washer and dryer installation, water filter installation, window installation, roofing installation, fence installation, and flooring installation.