Ortho Mattress

Reviews

• GK

  Greg Karson

  1 day ago
  5.0
  We were greeted and helped by the store manager Polin. She was extremely kind and helpful in making sure that we selected the right mattress for our needs. And the pricing was better than other mattress stores!
• DN

  Desi Neece

  Aug 22, 2026
  5.0
  We came by about a month ago and were greeted by Polin. She was very friendly and knowledgeable. She helped us find the best mattress for us. We picked a firm large, quilted queen mattress, and our backs have never felt better! The mattress was delivered the following week, by two very helpful delivery people. I rate the store, Polin and the two delivery guys all 5 stars! We definitely plan on getting another mattress when we move. Thank you Ortho & Staff!
• PZ

  Pedram Zaghi

  Aug 19, 2026
  5.0
  I love Ortho Mattress. This is the second time I return to purchase a mattress. Very comfortable. Very good customer service. Levon was very helpful in helping us find the best option for us.
• RV

  Ralph Viscuso

  Aug 18, 2026
  5.0
  We have been coming to Ortho Mattress in Van Nuys for many years for one reason: Poline. Our entire family, as well as many of our friends, continues to come here because we genuinely trust her. Trust is extremely important to me, especially after having experiences elsewhere where we didn’t always feel we were being given honest advice. With Poline, we have never had to question that. She is genuine, honest, warm, patient, and incredibly knowledgeable. She takes the time to listen to what you actually need and gives you her sincere opinion. Over the years, that trust has meant so much that we have referred family member after family member and friend after friend to her. When someone asks us where to buy a mattress, we don’t just recommend a store—we tell them, “Go see Poline.” That kind of loyalty isn’t created by one good transaction. It’s earned over many years by consistently treating people with honesty, kindness, and integrity. Poline has earned our family’s trust, and that is something we don’t give lightly. She is truly the reason we continue coming back to Ortho Mattress in Van Nuys.
• TC

  Tania Carmenate

  Aug 6, 2026
  5.0
  Shopping for a mattress can be overwhelming, but Polin made the entire experience comfortable and enjoyable. From the moment I walked in, she was warm, attentive, and focused on understanding what I was looking for. She never made me feel rushed or pressured and took the time to walk me through the different options so I could make an informed decision. What really stood out was her honesty, expertise, and genuine desire to help me find the best mattress for my needs rather than the most expensive one. Her customer service is exceptional, and her professionalism is matched by her kindness and patience. If you’re looking for someone who truly cares about her customers and goes the extra mile, I highly recommend asking for Polin at Ortho Mattress in Van Nuys. She made what could have been a difficult decision feel effortless, and I’m extremely happy with my purchase.

Frequently Asked Questions About Ortho Mattress