Aptive Pest Control

Reviews

• CP

  Candyce Perez

  1 day ago
  5.0
  Miguel took his time and was incredibly thorough. Unlike others who seem to rush in and out, he made sure to address all of our concerns and went above and beyond to ensure everything was taken care of. He was attentive, professional, and genuinely cared about doing a great job. We really appreciated the extra time and effort he put into making sure nothing was overlooked. Highly recommend his services to anyone looking for someone who takes pride in their work!
• MH

  Mary Halebian

  Oct 7, 2026
  1.0
  Stay away from this company. They advertise their services with a false price to scam people out of money. We spoke to someone that came door to door promoting their services then ended up calling in and speaking to someone and they also told us the same information so we signed up and ended getting charged differently then what both people were saying and when I called they said i have a cancellation penalty of $199 dollars I have to pay if I cancel the services. All of their customer service reps are from Ghana reading off of a script so absolutely no help from anyone.
• MB

  M BJ

  Oct 6, 2026
  1.0
  Total garbage. Sales agent assures us that we can contact him whenever we have any issues with service, then ghosts once issues arise. I take the time to call into the outsourced customer service to let them know about the specific issue that we are dealing with, and ensure that a prepared technician will arrive, the scheduled technician is over an hour late with no notification, then is not aware of the issue that is not noted in our profile When I expressed displeasure at the lack of internal communication, there is no way to speak directly to branch offices or managers, just the international call centers. The technician assures me that the branch managers will call me back that day or Monday at the latest. Still haven’t heard from them, infuriating AI bot is No help in leaving any kind of message, no way to email either. In short, don’t sign up for this service if you think you might have any problems that would necessitate speaking with a real human, they don’t care. They will outsource any customer service needs to robots or remote offices I’m planning on canceling service and filing a BBB complaint.
• NJ

  Nilesh Jain

  Oct 2, 2026
  1.0
  Extremely disappointing service and absolutely no accountability. I have repeatedly asked Aptive Pest Control to properly remove the spider webs around my house, yet the job continues to be done poorly. The attached photos show the condition of the property and the spider webs that have been left behind. This is the second time I am leaving a negative review about the same issue, and unfortunately, nothing seems to change. Every time I have to email socialmedia@goaptive.com to get someone to respond. They eventually send someone out, but the work is still not completed properly. The spider webs have been accumulating for months, and despite asking multiple times, they have still not been properly cleared. I should not have to repeatedly chase a pest control company to perform a basic service that I am paying for. At this point, I have stopped making payments because I do not believe I should be paying for services that have not been properly provided. I am willing to resolve the outstanding balance once the promised service is actually completed to a reasonable standard. If Aptive Pest Control wants me to pay the outstanding amount, please send someone who will properly clean all the spider webs around the house and complete the service thoroughly. I am asking for the issue to be resolved—not another temporary visit where the same areas are overlooked. Very disappointed with the repeated lack of follow-through, quality control, and accountability. I would not recommend this service based on my experience.
• BW

  Bella's World

  Sep 14, 2026
  1.0
  ⭐ 1 STAR — VERY DISAPPOINTING EXPERIENCE WITH APTIVE ENVIRONMENTAL I would strongly encourage anyone with pets or young children to think twice before trusting Aptive Environmental with access to their home. Our experience has been extremely disappointing, and after more than a month, we still do not have a final resolution. During an Aptive service visit, their employees accessed our property and we were reassured that everything had been locked and secured afterward. We trusted that reassurance. Unfortunately, our dog Lulu was later able to get out through the same area that had been accessed. This happened during extreme heat. We had intentionally been keeping Lulu indoors because of the temperatures and only let her outside briefly to use the bathroom and stretch her legs. She ended up getting out of our property and went missing. She was eventually taken to the local animal shelter/pound, and our family went through the terrifying experience of trying to locate and recover her. Thankfully, Lulu is safe and back home with us. ❤️ But the situation resulted in additional veterinary concerns and expenses, particularly because she already has ongoing allergy and ear/skin issues. I have provided Aptive with time-stamped security camera footage, shelter/pound documentation and fees, veterinary bills, and the other documentation requested. I have been communicating with Roberto Gutierrez regarding this matter. Initially, I felt my concerns were being acknowledged, but I have now gone weeks without a meaningful response or final conclusion. What is particularly frustrating is the contrast between the sales process and the customer service afterward. Aptive representatives are quick to come door-to-door, tell you they are servicing your neighbors, and encourage you to sign up for a plan immediately. They are very quick to get you signed up. However, when something serious happens, the urgency seems to disappear. They were quick to sell us a service, but have not shown the same urgency in addressing the repercussions of what happened. Mistakes can happen. What matters is how a company responds when something goes wrong. In our experience, Aptive’s response has been incredibly disappointing. When you allow a company into your home, you are trusting them with more than your property. You are trusting them around your family, your pets, and your home. If an employee tells you everything has been secured, you should be able to trust that statement. Thankfully, our dog is home and safe. But the experience has completely changed the level of trust I have in this company. More than a month later, despite providing evidence and documentation, we are still waiting for a resolution. If you are considering Aptive, especially if you have pets or young children, I recommend doing your research and asking very specific questions about how they secure your property and what happens when something goes wrong. I hope Aptive ultimately makes this situation right, but based on our experience so far, I cannot recommend this company.

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