World Market

Reviews

• LT

  Lorilyn Teasdale

  Sep 10, 2026
  3.0
  I love my local store but am dropping two stars off my review due to the corporate World Market policy. I was searching online for the Joseph Joseph potato ricer ($25 nearly everywhere, including Amazon.) It showed up at my local store, $22.49 instead of $25, "price at checkout." In store, however, the ricer was marked $24.99, and even with the screenshot of my search, I was told that the lower price applied only if I had ordered online for store pickup. Seeing it online and coming in person to buy it didn't qualify. Amazon, here I come.
• LC

  Lori Crown

  Aug 15, 2026
  1.0
  Very Disappointed in Customer Service I usually only write positive reviews, and it takes a lot for me to write a negative one. Unfortunately, my recent experience with World Market’s online customer service was extremely disappointing. I placed an online order for 31 items totaling over $1,000, all Christmas gifts. Three boxes arrived badly crushed, including packaging around each of the fragile items. 13 were not in gift-giving condition. I was initially told to photograph everything, provide UPC numbers and product information, and email it all to Customer Service. This took me over an hour. When I followed up because no one contacted, I was then told I needed to open every damaged box to determine whether the individual items were damaged. I explained that I am permanently disabled and specifically order online because going to stores and shipping locations can be difficult for me. I was told my options were to accept 10% off the damaged items or personally take 13 items to FedEx for return. When I asked if World Market could arrange a pickup, I was told that wasn't an option. I called again and spoke with another representative who was incredibly kind and empathetic. He told me I could bring the damaged items to my local World Market for a refund. I was relieved, but also frustrated that this option wasn't offered to me initially. I don't normally look for compensation, but after spending over $1,000, receiving poorly packaged merchandise, spending more than an hour documenting the damage, and making multiple calls, I was disappointed that nothing was offered to acknowledge the inconvenience. Even more frustrating, some of these items are now out of stock, so I can't replace the Christmas gifts I originally purchased. I love World Market and its unique products, which is why this experience was so disappointing. I hope they improve their packaging for fragile items and make their online customer service and return process much more customer-friendly. The second representative was wonderful and truly empathetic. Unfortunately, the overall experience left me very disappointed.
• ME

  Maria Elena

  Jul 22, 2026
  5.0
  I miss having one close to me.
• GG

  Gerardo Garcia

  Feb 5, 2024
  5.0
  This is a world travelers paradise. I love the chocolate and the wine selections.
• SY

  Stephanie York

  Apr 3, 2022
  5.0
  I absolutely love World Market! This store is lined with unique cultural home decor and designs from around the globe. Here's a leather & jute rug I just picked up.

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