Aptive Pest Control

Reviews

• AL

  Amy Lehrer

  6 days ago
  5.0
  I appreciated the kindness expressed by the technician when I opened my door, especially since I had forgotten to bring my dog inside since I was so busy with work. I also appreciated the fact that he turned my dog's food and water bowls upside down since I had forgotten to take them inside. Basically, I appreciated how this technician looked out for my pet's health and treated me with kindness while also treating my yard for unwanted pests, including white flies.
• JM

  James Murray

  Oct 6, 2026
  2.0
  Was not pre notified via email of the appointment. I was ant work, no one home. Only notification I received was a text from service person a few minutes before showing up and knocking on door who sent me a text saying he completed the front of the house. I did not get my full service and should not pay for the full service.
• CS

  Chris Suliin

  Oct 5, 2026
  1.0
  This is a review from my personal experience with Aptive in san diego. On wednesday September 30th I was supposed to have someone come out for my service. I was out with my wife when the guy said he had finished service. I checked my cameras and he had never arrived. Sent photos showing areas of a house that wasnt mine. When I told him it wasn't my house he said he went to where the GPS took him. After telling him to come to my house he took 2 hours to come back. My house is 3 streets away from where he was working at. So not only did this guy spray someone's house without their consent. It took him 3 hours to move 3 streets. So I called to cancel my service. They told me I was under a contract for 12 month and since I have had 2 months of service my cancelation would be 199$. Why should I have to pay a cancelation fee when the person wasnt even going to show up at my house if I didn't tell him he did the wrong house? After arguing on the phone I ran out of time. So I called back later to talk to someone about canceling. The cancelation department didnt answer my calls even though I was within the hours of operation. So I called the scheduling line. I was transfered to cancelations twice and both times had my call hung up on. On the third time I called they said they're cancelation department was having " IT " issues. After their initial service i had requested a reservice since i had a noticeable increase in insect activity at my house. They scheduled a reservice and no one showed up. No communication and not attempt to take care of me as a customer. This has been a horrible experience with this company I would not recommend ever using their services. I will always tell everyone to stay away from them
• TM

  Trevor Mackay

  Sep 28, 2026
  1.0
  Very disappointed! We had their services for several years, the we had rats, lots of them. I heard a blood curdling scream from my wife, she was working in the garden when she moved some stuff, three mature rats (8” bodies), and five smaller rats ( Large hamster sized) ran from her. We called these guys and the answer was we can maybe get someone there in a few days. The guy showed up when I wasn’t here and left me a text and a bunch of pictures. Saying everything was fine. I’m sorry, but a rats nest of mature rats is not ok, and we will just reload a few bait boxes. Get the hell off my property and don’t come back!!!
• CR

  C R

  Sep 22, 2026
  1.0
  Customer service is absolutely off. We've used them before because we did like their product especially since we had pets. However, today I called to get service reinstated for my father's home as well as my condo. Our service for the condo was scheduled between 2-4pm today and my fathers home was scheduled between 4-6pm today. Because both homes were in my name and my CC secured the account I need to be at both locations. Not a problem however, I had to reschedule many other appointments to be flexible for the services. My issue is that I received no notice via email about my appointment at the condo and only at my father's home. When I called customer service at 3:30pm they said they would contact the driver and he would reach out to me. When he did reach out to me it was after 4pm and he said he wouldn't get here for another hour or so. I told him we wouldn't be here because we have other plans. He then proceeded to tell me he's busy and had 17 houses today. Never once apologized or seemed the least bit concerned that he didn't reach out to us to let us know he was running late. Well that was it. I called and cancelled both homes. When I called customer service to cancel my accounts the guy I spoke to could care less. No apology again and no cares in the world. Horrible customer service. I'm actually glad this happened because I do not like giving my money to companies that treat their customers like the bugs they are exterminating.

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