SMUD

Reviews

• CY

  CY Yang

  2 days ago
  1.0
  SMUD SUCKS
• JS

  James Shea

  5 days ago
  1.0
  Worst customer service experience in my life. My fridge shuts off for hours my outlet goes out my dryer my stove I had to throw out food. I call them several times. They wouldn't come out. One time they told me my mngr has to call them She did and they told her I had to call them. That happens times. They finally sent out a mean technician. He gave me attitude I told him to get lost . I have no choice to give my hard earned money to this company for nothing. I can't eat food sometimes. Allni want is someone to get nice and come look at the problem. If its not their fault find. But just come out and earn my money.
• KK

  Kyle Kirch

  May 8, 2026
  1.0
  Like most companies these days, it's support system is entirely AI, so don't expect any real problem solving or human experience that maybe understands leniency or hard times. We were behind on our bill by one single month. That's it. And the new bill was due on the 12th of this month (in 4 days). So we planned on paying it this evening, which is payday for me. Woke up to no power today. This company would rather fully disconnect the power of a family with a child with disabilities than offer any modicum of understanding and patience. Had we been behind by several months, I'd understand. We were behind by one month. And we've been at this property for over a year and never missed a payment. SMUD has a net worth of nearly $3bil. They don't care about you or your family. They spout this "not for profit" and "community owned" nonsense when the reality is they'll shut off your power immediately, and, in this case, not even send a notice with a warning that says so, because, again, it's only been a month.
• HW

  Heather Williamson

  Apr 12, 2026
  1.0
  Unreliable. Power outages from a little wind or rain, even when lines are underground.
• TD

  toys discovery

  Feb 13, 2026
  1.0
  Who ever is running the discount program at SMUD needs to be fired because their employee Anthony just told me I am too low income to qualify for the low income program discount. Make it make sense first they calculated my income $1300 over the actual income then they denied me because they said I don’t make enough to qualify. The point of this program is to help lower income not deny them. In my opinion he wasn’t trained to do his job and was saying some outrageous things and I blame management. This is called discrimination.

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