For more than 30 years Beneficial Insectary has been a leader in the production and application of beneficial organisms used in biological pest control and integrated pest management programs. Our growth is, in large part, through word of mouth. It is also due to distribution by other companies who rely on our quality. Satisfied customers are a key indicator of our success and the main reason we continue to grow. Once a tiny, family-owned farm, Beneficial Insectary is still family-owned but is now a multinational company. We still serve clients who helped with our start and we enjoy repaying their loyalty by meeting more of their needs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.