MM
Mastery with Ms. Marianne
Aug 18, 2026
So sad. I spend several thousand dollars a year at this Hobby Lobby Rancho. Among other things, I purchased a pillow and paid cash about two months ago. My elderly father passed away two weeks later and a few days before, my parents were victims of identity theft. Turned out the pillow didn’t match, and after dealing with his passing and identity, theft, and everything else, I just tried to return the pillow without a receipt. Apparently, they have now reduced the price on it to what they consider clearance, and even knowing that I am a regular shopper and spend a whole lot of money here every year, they can’t do me the favor of even giving a store credit for less than $15, because I don’t have the freaking receipt. Talked to three different people, but no, they have to hold the line, because that $15 or less, apparently matters so much. I could see their point, so I figured if the bottom line was that important, that pillow could probably help them, so I left it with them as well. Good luck, Hobby Lobby Rancho!
Watch out customers – be sure you keep your receipt, especially if you pay cash because you never know if some traumatic event may happen in your life and you may not get back immediately.