Brand Certified
Ferguson Home
4.4(46 reviews)
Certified by Ferguson Home • Oct 18, 2026
Business Details
340 South Lake Avenue, Pasadena, CA
91101, United States
Certified by Ferguson Home • Oct 18, 2026
(626) 463-4180
Certified by Ferguson Home • Oct 18, 2026
https://www.fergusonhome.com/showroom/branch/pasadena-ca-showroom-0651
Certified by Ferguson Home • Oct 18, 2026
About
Certified by Ferguson Home • Oct 18, 2026
Bathroom Supply StoreAppliance StoreLighting StoreKitchen Supply Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Pasadena. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit on our website or browse our vast selection of inventory. Ferguson Home in : where exceptional design meets expert service.
Location
Certified by Ferguson Home • Oct 18, 2026
Hours
Certified by Ferguson Home • Oct 18, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/202610:00 AM - 5:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/202710:00 AM - 5:00 PM
Reviews
4.4
46 reviews
5 stars
34
4 stars
6
3 stars
1
2 stars
1
1 star
4
- DBDianna George BattsJul 17, 20264.0Andy has been very helpful. Beautiful products.
- CRCharles RushieJun 15, 20261.0I had a very disappointing experience at the Ferguson Home showroom in Pasadena on Friday, June 12. I spent approximately 30 minutes in the store and was unable to get assistance from anyone on staff or even receive a simple acknowledgment that I was there. Prior to visiting, I had already reviewed products on the Ferguson website and knew exactly what I was looking for, including bathroom faucets, medicine cabinets, sinks, and sconces. This should have been a straightforward sales opportunity. Unfortunately, despite multiple employees being present, no one appeared interested in assisting me. As a result, I left and visited a local competitor, where I was greeted immediately upon entering. Within 30 minutes, I had selected and ordered everything I needed. In today's marketplace, where consumers can easily purchase products online, exceptional customer service is what differentiates a successful showroom experience and keeps customers returning to brick-and-mortar businesses. The lack of engagement and customer attention I experienced at Ferguson was both surprising and disappointing. As a general contractor, I regularly recommend vendors and suppliers to my clients. Based on this experience, I would be hesitant to recommend Ferguson and cannot confidently direct my clients there in the future.
- CVCynthia VMay 8, 20261.0The only friendly person at this Ferguson is Endora everyone else is zero trained on customer service. The guy in the front to the left that has a mustache doesn’t even acknowledge or say hi. Absolutely rude staff . Its hars to ata in business with this type of staff. In my opinion as a recommendation to anyone wanting to buy something ask for Endora or go somewhere else because these people are useless. Ferguaon shame on you !!! Train your people because you need to sell service. Have Endora train them all or close the store. You are a perfect example of why people buy online. .
- VGval gonJun 30, 20185.0Hector Beltran customer service is exceptional! He's very knowledgeable of the products and with his personal insight, he made our shopping a wonderful experience.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Bath, Kitchen & Lighting Gallery offer?
Ferguson Bath, Kitchen & Lighting Gallery offers a wide selection of kitchen, bath, appliance, and lighting products from premium brands.
What are the operating hours of the Ferguson Bath, Kitchen & Lighting Gallery in Pasadena?
The showroom is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and is closed on Sundays and specified holidays.
Where is Ferguson Bath, Kitchen & Lighting Gallery located?
It is located at 340 South Lake Avenue, Pasadena, CA 91101, USA.
What payment methods are accepted at Ferguson Bath, Kitchen & Lighting Gallery?
They accept Amazon Payments, Ferguson Line of Credit, check, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
How can I initiate a return for an item purchased?
Returns can be set up online through your Fergusonhome.com account. Guest users must create an account to set up a return or cancel orders.
Is there a restocking fee for returned items?
No, there is no restocking fee on returned items.
How long do I have to return most items?
Most items can be returned for a refund within 90 days of receipt, excluding certain exceptions like tile, flooring, appliances, and furniture.
What nearby dining option can I visit before or after shopping at Ferguson?
Nick's South Lake Avenue, an American restaurant, is nearby and makes a great spot to dine.
Are there any nearby shopping locations near Ferguson Bath, Kitchen & Lighting Gallery?
Yes, Anthropologie - Pasadena, a women's clothing and shopping store, is located nearby and can be visited along with Ferguson.
What nearby health and wellness services are available close to Ferguson?
Nearby health and wellness options include South Lake Medical Center, a hospital and chiropractor, and TOC Therapy offering counseling and mental health services.
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