RH Palo Alto | The Gallery at Stanford

Reviews

• NC

  Natalie Collins

  Aug 28, 2026
  5.0
  A very beautiful place to have a lunch date with friends and loved ones
• NL

  Nina Lackey

  Jul 19, 2026
  1.0
  I went to RH Palo Alto yesterday with my mother for a dinner reservation, and the woman employee at the entrance of the building bottom floor (this was not at the restaurant so not sure if she’s an employee at the gallery only ) with a braid and black suit July 18 evening was unbelievably cold. She was closing one of the doors and putting up a sign to use the other entrance while staring directly at us with a completely blank expression, without saying a word or explaining anything. We had to be the ones to say that we were there for a reservation before she finally acknowledged us and told us to use the other entrance lmao. Weird When she came over to take my name for the reservation, she was just as cold and expressionless. No greeting, no smile, no warmth, and no basic hospitality whatsoever. She didn’t even say hi she came over and said your name? Lmao again. It was an incredibly awkward and uncomfortable interaction and was extremely irritating. For a luxury establishment that prides itself on its atmosphere and service, this was a bizarrely poor first impression. I have never experienced such strange, unwelcoming behavior from an employee at an RH Gallery before. Bizarre to be working in customer service at such a business and being so blank, awkward, unfriendly, and cold. Was almost laughable. I’d never return thanks to this braid lady in the black blazer and pant suit. Nina
• CJ

  chaqui perez juarez

  Jun 10, 2026
  5.0
  Bellos
• MM

  Maria Jose Martinez

  May 29, 2026
  1.0
  I have never had such a frustrating experience with RH. What should have been a simple furniture purchase turned into nearly a year of stress, delays, billing issues, product quality problems, and endless phone calls. My furniture experienced multiple delays, communication was poor, and every step of the process seemed to create a new problem. The dining table I purchased looked nothing like the one shown in the showroom. For the price, it looked cheap and disappointing, so I returned it. The bed frame was an even bigger issue. It broke on the very first day after delivery. RH replaced it, but the replacement broke again within a month. After dealing with two defective bed frames, I returned it and had to purchase a different bed altogether. The most upsetting issue has been the RH Credit Card financing. I enrolled expecting a 12-month financing plan, but my account was set up differently, creating unexpected charges and confusion. At one point, I was charged $1,182 when the amount should have been only $185. Since then, I have spent countless hours calling RH and TD Bank trying to get answers. Representatives have provided conflicting information, transferred me between departments, and in many cases seemed unable to understand or resolve the issue. As of 6/11, I am still dealing with problems related to the RH credit card and financing plan. Despite enrolling under what I understood to be a 12-month financing agreement, I am now being told I must pay the balance within two months. RH recently directed me to contact another bank, only for that bank to tell me my account was not even in their system. No one seems able to explain who is responsible for my account or why the financing terms are not being honored. While some RH customer service representatives have been polite, the process of getting help has been exhausting. Long hold times, repeated transfers, poor communication, and a lack of accountability have made this one of the worst customer experiences I have ever had. I expected a luxury experience from RH. Instead, I received months of stress, financial headaches, defective furniture, and wasted time. I strongly encourage anyone considering RH furniture, RH membership, or RH financing to carefully review all terms and be prepared for significant challenges if something goes wrong. Becoming an RH member and opening the RH credit card was one of the biggest purchasing mistakes I have made. Based on my experience, I would not recommend either.
• MG

  Monty Griswald

  Apr 11, 2026
  5.0
  Beautiful showroom and glass rooftop restaurant. Delicious menu I would come back for. We had the buttery pancakes and half chicken. Great for formal or informal meetings.

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