EZ Storage

Reviews

• MM

  Mathias Mekasha

  2 days ago
  5.0
  Raquetta was the best. Customer service was great. Price is affordable. I can trust this place will keep my belongings safe
• OO

  OLGA

  4 days ago
  5.0
  Brilliant Service! Steve is incredibly nice and helpful Professional. Thank you I really appreciate it
• NC

  Natalie Christine

  Oct 4, 2026
  5.0
  Roquetta is amazing, she was easy to communicate with and the rates are reasonable and I got a unit close to the entrance.
• DK

  David Knapp

  Sep 29, 2026
  5.0
  I moved from Public Storage as they price gouged and raised rent 45% after 3 months. I stopped by and met with Raquetta, who was top notch. She walked with me to see the available units, advised me on her picks and why, and in general was a positive and caring representative. I signed up same day and they had great rates that were lower than others for the area. Raquetta also mentioned that have had tenants for over 30 years which is a good sign.
• RR

  Re

  Sep 29, 2026
  2.0
  I’m really not satisfied with my experience with Easy Storage. First, there is no email listed on the website where customers can directly contact management. Sometimes they send messages with the invoice email, but the message only says to call them. When you call, you just get a phone line with a staff member, and there is no manager available to actually discuss the problem. I had an emergency situation and contacted them only one day after payment due but the late fee was added . I asked if they could waive the $15 late fee as a one-time request. They refused. They also don’t give you an option to hold the payment while you are trying to resolve an issue. They basically tell you to pay first and then contact customer service. But after payment they told it was denied. They gave me an email for customer service, customerservice@ezstorage.biz but this email is not listed anywhere on their website. And after all this, they added another $25 lien fee to my account. Also, the documents/notices in the online account has a problem. They don’t upload properly or on time, no preview available!! What bothers me the most is that there seems to be no real way to reach management. The staff on the phone keep saying, “There is nothing we can do,” and that they can email management, but there is no direct email or clear way for a customer to follow up with management. For a storage company, I think there should be better communication and some flexibility when a customer has an emergency. I’m not satisfied with the way this was handled.