Certified by Elsinore Valley Municipal Water Disctrict • May 17, 2026
Utility Company
The mission of the Customer Service Department is:
“To assist and communicate in a timely and professional manner while facilitating mutually beneficial solutions to customer issues and concerns.”
Customer Service is responsible for preparing monthly statements, processing payments, establishing & discontinuing service, maintaining customer billing accounts and responding to customer inquiries.
The department is staffed by a 15-member, professionally trained team that is dedicated to delivering exceptional service to all the rate payers of the District.
Please feel free to contact us with any comments, suggestions or questions that you may have.
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Location
Certified by Elsinore Valley Municipal Water Disctrict • May 17, 2026
Certified by Elsinore Valley Municipal Water Disctrict • May 17, 2026
Monday7:30 AM - 5:30 PM
Tuesday7:30 AM - 5:30 PM
Wednesday7:30 AM - 5:30 PM
Thursday7:30 AM - 5:30 PM
Friday7:30 AM - 4:30 PM
SaturdayClosed
SundayClosed
Reviews
2.3
80 reviews
5 stars
24
4 stars1
3 stars1
2 stars1
1 star
53
PP
Paulina Paulson
3 days ago
5.0
We took part in this program with Synergy & Elsinore Valley Municipal Water District. I thought it was to good to be true. Imanol Martinez helped us get scheduled & called to check the progress. Jose did the installs of new toilets, service of our A/C and attic insulation. We also got a tankless water heater. This was all at no cost through Synergy & the water district. Imanol & Jose were AMAZING! What a program. They were very professional, very accommodating, & just had the BEST customer service! Couldn’t be happier. Thank you so much!
GM
Gene Manzanares
May 4, 2026
5.0
Jose D was professional and vary knowledgeable of the equipment installed we are vary pleased to be blessed with this program, thank you so much.
CO
chris olson
May 1, 2026
5.0
Jose d came out performed work explained everything all was perfect
LJ
Laura Juarez
May 1, 2026
5.0
Technician arrived on time, completed the work as expected and was very friendly. I recommend their energy saving Assistance program to anyone who has the opportunity to use it.
MH
M H
Apr 28, 2026
5.0
Thank you Elsinore Valley Municipal water District for having a program that allows residents of Lake Elsinore ca, to receive free energy saving toilets, faucets parts, shower heads, a/c system maintenance with new blower motor’s and new thermostats. Jonathan Taylor, the technician with the synergy company has done an excellent job with installing and performing these different tasks. Thank you Jonathan, Much appreciated!
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