Pacific Sales Kitchen & Home Irvine

Reviews

• BB

  B

  Jul 12, 2026
  5.0
  Where do I even start?!?!?! Pacific Sales is truly one of Southern California's hidden gems. Many people don't realize it's part of the Best Buy family, but it's an experience unlike any other home improvement or appliance store. One thing I've learned is that Pacific Sales has two types of locations: SAS (Stand-Alone Store) and SWAS (Store Within a Store). I don't think enough customers know this...and they absolutely should! The stand-alone locations are something special. They aren't your typical big-box appliance stores. Instead, they offer everything from entry-level to luxury appliances, premium plumbing fixtures, high-end outdoor patio furniture, and products you simply won't find at stores like Lowe's or Home Depot. Whether you're remodeling a bathroom, upgrading your kitchen, or just looking for inspiration, this place is incredible. Honestly, it's like an adult toy store for home remodeling enthusiasts! I've worked in retail for many years, and I can honestly say the PAC Family culture is different. The employees genuinely make you feel like family. They greet you with a smile, learn your name, listen to what you need, and guide you without making you feel pressured. In today's retail world, that's becoming rare, and it makes a huge difference. I've always wanted to visit the Irvine location because it's one of the largest Pacific Sales stores in Southern California. Let me tell you! IT was absolutely worth the drive! My family and I were looking for a genuine OEM Toto toilet fill valve. We specifically wanted the original part, not a universal aftermarket replacement. The plumbing department had exactly what we needed in stock, which is another reason these stores are so valuable. They carry many of the specialty parts contractors and homeowners actually need. We installed it the same day, and it worked perfectly! A huge thank you to Jackie and Bobby for helping us find exactly what we needed. Their kindness and genuine enthusiasm made our visit memorable. It's refreshing to walk into a store where people sincerely thank you for stopping by and make you feel appreciated. I'd also like to recognize Adriana, Robert, Christina, and Mackenzie in the Yardbird department. Every interaction we had was warm, welcoming, and professional. Pacific Sales Irvine exceeded every expectation. Outstanding customer service, knowledgeable associates, and an amazing showroom. We'll definitely be back. Highly recommended!
• GV

  Gabriel Vázquez

  Jul 11, 2026
  5.0
  ate there and it was exactly what i wanted it was good no complaints
• EG

  Evan Gruda

  Jul 9, 2026
  5.0
  One of the best decisions we made during our remodel was go through pacific sales. Even with all the difficulties we had with our order the customer service team (Thank you Dan!!) was with us every step of the way. Couldn’t ask for more than that
• OD

  Olie DeLeon

  Jul 6, 2026
  5.0
  ¡Dios mío, sin duda la mejor experiencia de compra que he tenido! Esta chica me hizo reír muchísimo y, aun así, me dio todo lo que necesitaba sin que yo tuviera que pedirlo. No alcancé a preguntarle su nombre, pero era alta, de cabello negro y ojos verdes. No sé cómo lo haces, pero haces tu trabajo muy bien.
• BM

  Belen Matta

  Jul 6, 2026
  5.0
  I want to give a huge thank you to Jackie, the plumbing manager. She was completely on point with her knowledge and handled everything professionally when my order went south and the wrong vanity was delivered. What stood out most was that I didn’t have to chase her down for updates. She was thorough, stayed on top of the situation, and never once went back on her word. That kind of customer service is rare, and it made a stressful situation much easier to deal with. Whoever hired Jackie, THANK YOU. She is a great example of what excellent service should look like.

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