After searching online for retailers carrying chimney caps at the end of June, I stopped into Lowe's - Huntington Beach to see if I could pick one up. The store was nicely laid out, arranged with seasonal patio furniture, organized and clean. While looking around, and checking my phone to see which aisle the item may be at, store associate Evan approached me and asked if I needed help with anything. I explained what I was looking for and he informed me that it that item was a seasonal product and that it was only availble via special order for customers. I responded saying that I saw that it was available online for pick up. He asked me to show him... and I proceeded to try to look it up. While I was looking it up, he stood there staring ahead into space with an appearance of indifference and being fed up dealing with a customer. It was due to my confusion (looking up several retailers) and mistake that I mistook Lowe's having those avail, when in fact, it was Home Depot that carries it at this time of year. The point of the review is that if you do not like working with customers, you should not be working in a customer facing role. Perhaps working in the back with inventory or the warehouse is a better fit. If you do not genuinely want to help customers, don't offer to help. When entering the workplace, employees need to step into their roles 100%. Leave your personal issues at the door. Certain jobs are more than just a "job" and can make a big impact on a customer's experience. Though I may be only 1 of your almost 16 million customer transactions/interactions per week, I feel that part of your business credo "Relentless Focus on the Customer" was not met. Not only did store associate Evan appear disengaged with helping me, he did not try to follow up or offer other alternatives to try to get my business, such as asking follow-up questions if my need could be met in a couple of days with delivery or seek out other models which would arrive sooner. I thanked him after he reiterated that the product is only a seasonal item and is not available at this time. I will be going to Home Depot where the item is avail. People who may need a chinmey cap during the summer months could be doing a home remodeling project (my case - complete home rebuild) or home maintenance, so I would recommend carrying at least a couple common sized options for customers. Exceptional customer service goes a long way in building loyalty with a brand, even when they don't have what you are looking for. That extra mile was sorely lacking in today's visit at this location.
They have great garden center if you love gardening. A lot of different and new selection. You may found some hidden gems around like this variegated Foxtail fern.
JQ
Jeffrey Quinn
Jun 1, 2026
Bought a battery and charger here on sale. Took it home and opened it only to realize it was USED and non functional.
They threw USED item back on shelf and sold it as new.
Whats worse when i went back to swap it out with a new battery and charger i was told they couldnt help me because the price difference from the sale item was to high, and they didnt have the exact item number (mind you, they had the exact same battery and charger kit. 4ah wcharger).
Isreal argued with me for 15 minutes about item numbers (after customer service had already made me wait 15 minutes for his approval).
Then he said "hang tight" and disappeared for another 20 minutes. He came back with who i guess was the manager, and they offered to sell me back the broken battery and charger if i wanted to keep the sale price.
Dont come here. They succk
EE
EyeCandyAndie
May 25, 2026
𖤐 @fromloss2legacy710 • @elfstoneandie
May 25, 2026 • Afternoon mission vibes ☀️
Stopped by Lowe’s for what I thought was going to be a frustrating return/exchange situation after buying the wrong size tool online… and it ended up being the complete opposite experience.
Shoutout to Trevor in the tool department—solid energy, no attitude, no runaround, just straight help. Walked in expecting complications, walked out with exactly what I needed, exchanged and corrected with no problems at all. He made the whole process smooth, efficient, and honestly way easier than it had any right to be.
That kind of customer service matters. It’s rare to find someone who actually takes the time to help you fix a mistake without making you feel like it’s a hassle. Super grateful, thankful, blessed for real. The kind of interaction that turns a simple store run into a reminder that good people still exist in retail.
Everything handled quick, clean, and professional. Tool department came through heavy today. Respect to the whole team and especially Trevor for keeping it simple and solid.
Will definitely be back.
— same energy, same gratitude, just appreciation all the way through 🙏
WM
william macias
May 25, 2026
𖤐 @fromloss2legacy710 • @elfstoneandie
May 25, 2026 • 4:57 PM • Afternoon mission vibes ☀️
Huge shoutout to Bunny, Michelle, Jenna, Mike, Alex, and the Lowe’s team for turning what could’ve been a chaotic “why am I holding tools while questioning life in aisle 12” type of afternoon into a smooth, genuinely helpful experience.
Bunny was absolutely outstanding — calm, patient, and immediately helpful when I was clearly standing there in confused NPC mode trying to figure out where I needed to go. No judgment, just clear direction and solid energy.
Michelle made the pickup and barcode process super easy and efficient, even with the slightly hidden pickup area. Once you actually look up like a functioning human, it’s clearly marked and smooth. Jenna was also incredibly helpful and steady throughout the whole process.
Shoutout to Mike for the official ceremonial pliers handoff — felt like a real-world level-up moment in inventory management.
There’s also a real possibility I walked out with pliers slightly more “industrial dragon-slaying equipment” than what my roommate actually needed… so we may have accidentally escalated a simple household fix into a full side quest.
If so:
we regroup, we return, we pivot.
Millionaire mindset.
Even Alex was super helpful with bike parking guidance, which I genuinely appreciated.
One small constructive note: there was a group meeting near the front entrance that, from a customer perspective, felt a bit intense on arrival. Nothing major — just an optics thing.
Outside of that, everything was excellent. Clean store, helpful staff, patient service, and professional energy across the board.
That’s real white glove service.
10/10 experience. Huge appreciation to the Lowe’s team.
𖤐 @fromloss2legacy710 • @elfstoneandie
May 25, 2026 • 4:57 PM • Afternoon mission vibes ☀️
