Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  2 days ago
  1.0
  Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: 57uhg
• CP

  Chris Pedersen

  4 days ago
  5.0
  Helpful staff, great selection with the clean and modern look we've come to expect from Lowe's.
• SB

  Sylvia Bellinghausen

  May 12, 2026
  5.0
  I had an excellent experience at Lowe’s thanks to Anh’s outstanding customer service. She was incredibly professional, patient, and attentive throughout the entire kitchen remodel process. What truly stood out was how she took the time to visually bring my sister’s ideas to life and helped turn her vision into a clear plan on paper. Anh made the process feel easy and stress-free with her knowledge, creativity, and genuine care for helping customers. Lowe’s is fortunate to have someone with such exceptional customer service skills on their team. Highly recommend asking for Anh if you want someone who truly listens and helps make your ideas a reality.
• AM

  Angie Mendoza

  May 2, 2026
  2.0
  My significant other and I went to Lowes for the first time to buy a brand new electric lawn mower. We had such good costumer experience that we even open up a credit card with them (plot twist: we won't be using that credit again). Once we got home, the battery of the lawn mower was missing. We called the store to see what can be done, but all they said was that we needed to return it and only had 48 hours to do so. We ask to speak to a manager since that time limit was a bit of a challenge for us. The manager, Ricardo, was not only unhelpful, he was straight up rude. Listen, I understand that there is a policy in place but it's very disappointing that we had to drive a hour back to Lowes, with a heavy item such as lawn mower, with a limited time all because Lowes sold us an incomplete item. With that said, be careful if you are to buy a lawn mower from Lowes. I would even suggest opening it up in the parking lot to make sure you get ALL the pieces that you are purchasing from them. I know that suggestion sounds a little ridiculous but its better to do that then to deal with the consequences of Lowes inconsiderate policies and unhelpful managers.
• LG

  Lice Clinics of America Gilroy

  Apr 23, 2026
  5.0
  This 5 star review is specifically for Marcos, manager of flooring. Huge thank you to Marcos at Lowe’s in Gilroy! We came in right before closing not actually expecting to purchase anything last night, and he still took the time to help us without making us feel rushed. We ended up purchasing flooring ( saving us $1500 from where we originally were going to purchase it from) and the best part, with the help of JC, he even found and secured two major items I need for my office remodel that I was told were discontinued and impossible to get. Incredible customer service!

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