Aptive Pest Control

Reviews

• KP

  Krishna Kumar Pillalamarri

  today
  2.0
  Aptive service and customer response are not good, bordering on useless. Repeated complaints in writing, talks with technicians and customer care reps did not result in improvement. The supervisory team has not responded even though all these channels told me I would be called the same day (yesterday one Mr White, technician assured me). This leads me to believe that the management does not care. I want to hence cancel the contract. Please consider the contract cancelled as of today, 15 October 2026.
• RP

  Rich Phillis

  2 days ago
  1.0
  So this summer the sales guy walked up to the house. He said since they were in the area and the houses they are building weren't ready yet he wanted to keep the guys working while they couldn't do the jobs they were there to do. He stated he would give me a deal on the spraying since they were here anyways so he had me sign something to say when the person spraying would be here. The guy came, I asked him what product he was spraying. He told me what it was I wrote it down so I could look it up later when I was finished with some work of my own I was doing. He sprayed the product outside the house and left only took him about 10 minutes or so. Literally 2 hours later a front moved through as forecasted. I looked up the product label of what he said he was spraying. On the label it says do not use when rain is forecasted within 12 hours after use. I thought I was done with the company and moved on with my life. I get a call a few weeks later to schedule their next visit. I said no, I was not happy about the fact that the label said one thing and the worker sprayed anyway. They said I signed a contract that started they were to come out 3 times and there was a $199 for breaking the contract agreement. I told this person I think they broke the agreement when this worker used a product incorrectly. They are still harassing me about this money 5 months later and threatening me with a collections company. Horrible service, predatorial practices and they don't care to make it right. Don't charge me when you don't follow the label and the label is the law for a reason.
• MK

  Muriel Karr

  Oct 4, 2026
  5.0
  Excellent communicator! I wasn't home when technician Joseph arrived but had left a very detailed note saying what I wanted. He had just finished when I returned home, and fully explained his work, very clearly having read and followed my instructions to the letter, including placing the mosquito traps in the shade (not full sun) at his own suggestion; & by spraying the fences he even went beyond what I'd asked. He also sent photos as requested.
• KD

  Kai Ding

  Oct 2, 2026
  1.0
  Signed up after a door-to-door salesperson promised the moon. I specifically told him I did not want any long-term contract -- he brushed it off, and only after signing did I discover I was locked into a 2-year contract with a termination fee. He promised monthly visits, more frequent in peak season and fewer in winter. In a full year they showed up 8 times, and each visit lasted under 20 minutes. He also promised they'd treat the whole yard. In reality, every technician told me they "only do the perimeter" -- they'd walk around the edge of the property and the edge of the partial the yard and leave. Scheduling was a joke: no advance notice of time window they'd come, just a last-minute call saying they'd arrive in 30 minutes and I needed to open the gate. Impossible to plan around. After a year of this I called to cancel. They spent 20 minutes trying to keep me, offering 3 free months and a "senior technician" -- but wouldn't put any of it in writing. I cancelled anyway. Save yourself the trouble.
• LC

  Leon Chen

  Sep 30, 2026
  1.0
  Aptive was completely useless in helping us with a rodent issue. I signed up with them as we noticed rodents in the neighborhood picking up. They came, inspected but insisted our house was ok and they were no entry points. As activity increased, they laid down traps with poison that the rodents could take back to their nests all based on multiple inspections that they weren’t under our house. Eventually my dog found a dead mouse and a dead rat in my backyard, I called for removal and they couldn’t come FOR TWO WEEKS and so I took care of it myself. The breaking point was when smells from my air vents suggested something was wrong and I called someone else. Turns out they had been living in my crawl space this whole time. They likely ate the poison and died under my house. I now have a massive HVAC replacement and cleanup bill to deal with. Lesson learned, Aptive does the bare minimum. Even with all the signs we had of rodent issues, they just had to peek under the house (not even go down there) to see we had a bigger problem. Because they do so little, but had such confidence that the rodents weren’t nesting under my house, they recommended poison, which now is costing me a fortune because they were wrong about where they were nesting. The regular subscription isn’t worth a penny if they don’t make more than a minimal effort to actually help you with a problem. UPDATE! So after the kind note from Jasmine acknowledging our poor experience with their service, two weeks later, I finally spoke to a manager about it all. Take away from it all: 1) Their service only covers preventative measures like inspections and blocking points of entry and does not cover actual inspection under your house for example 2) And if their repeated inspections fail to identify a problem or find a point of entry that they should be blocking or conclude incorrectly that you don't have a problem when you actually do, they really don't take any real attribution for their failure. After a very polite discussion with the manager I got a lovely apology and an offer for a discount for future ineffective service going forward. No compensation for the $11K of damage, not even an offer to reimburse me for the service I already paid for. So the lesson learned - if you sign up wit Aptive they don't believe in the quality of their prevention services enough to take any financial responsibility if they fail to protect your home.

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