Ortho Mattress

Reviews

• IS

  Ian Schiffer

  Jan 25, 2026
  5.0
  pete and marcus were great, thank you!
• EV

  Elle Vasquez

  Dec 26, 2025
  5.0
  Pete was super helpful in my mattress buying decision! Helped me stay in my price point and made the whole purchase effortless.
• TC

  Tasha Colin

  Dec 16, 2025
  5.0
  Pete was great and very helpful! Great customer service. Would definitely recommend this store to anyone looking to buy a mattress!
• MG

  Mynesha Gray

  Oct 26, 2025
  5.0
  Pete was amazing and very helpful and knowledgeable about the different types of mattress that they had in the store he got us the best price and we were able to get what we were looking for.
• MM

  Morgan Michaels

  Jun 12, 2023
  2.0
  In a current process with Ortho. It’s been 2 years and 1 side of my mattress dipped and got significantly softer. It’s only been 2 years. For reference. It’s just me sleeping in it and I weight $108 lbs. They are sending a third party to check and I have to pay a non refundable of $60. There is no guarantee they will deem it so. Which is concerning whatever the fine print is that says what they consider defective or not. It sounds like it can take up to 3 weeks to even get someone over here. Their system is old and process is a lot. I have to mail a form with check (no credit card) wait up to 10 business days for 3rd party then a bit longer for someone to even come out. I’m already frustrated with their process and regretting going through them. In anycase. I’m hoping for the best and expecting the worst. My mom bought hers at sit n sleep. She had a similar issue twice over there. EXCEPT She didn’t have to pay any money for an inspection . They replaced both. Easy peasy. I’ll update this review with my results. In the meantime. I suggest to consider another company as their policy for testing mattress alone if you have an issue with your mattress will cost you $60 + waiting time with no guarantee. Take a pause & shop around.

Frequently Asked Questions About Ortho Mattress