Question 1

How do I reschedule a cleaning with The Cleaning Authority?

Accepted Answer

Rescheduling is straightforward. Contact our local office at (760) 334-9438 to speak with a representative who will help you arrange a new cleaning date.

If your location utilizes the MyTCA app, you may submit a reschedule request directly through the application. To do so, tap the "Next Cleaning" banner on the home page or select "Cleanings" from the bottom menu, then tap the arrow next to your scheduled clean date. Select the three vertical dots in the top right corner and choose "Reschedule Cleaning." Please provide at least two alternative dates that work for you and select "Confirm." We will contact you to finalize your new cleaning date. Reschedule requests through the app must be submitted at least 48 hours prior to your scheduled clean.

Please note that inclement weather may occasionally prevent our team from safely traveling to your home with equipment and supplies. Driveways and walkways must be clear and accessible. Holiday scheduling may also require adjustments. We appreciate your understanding and flexibility when rescheduling becomes necessary.

Question 2

Will my house be inspected after every clean?

Accepted Answer

Our quality control inspectors conduct regular evaluations of our cleaning teams. These inspectors may visit your home following the completion of your clean. The Cleaning Authority performs these inspections to maintain the highest quality standards for our house cleaning services.

Question 3

I have an alarm system. What do I do on days my house is cleaned?

Accepted Answer

If your home is equipped with a security system, please share the disarm code and instructions with us so we can deactivate the alarm upon arrival. We will reactivate the system before we leave. As an alternative, you may choose to disable your security system on your scheduled cleaning day.

Question 4

How do I cancel a cleaning with The Cleaning Authority?

Accepted Answer

Canceling is straightforward. Contact our local office at (760) 334-9438 to speak with a representative who will help you cancel or reschedule your cleaning.

If your location utilizes the MyTCA app, you may submit a cancellation request through the application. To cancel your next clean, tap the "Next Cleaning" banner on the home page, then select the three vertical dots in the top right corner and choose "Cancel Cleaning." You must have a payment method saved in your wallet to confirm the cancellation. Cancellation requests through the app must be submitted at least 48 hours prior to your scheduled clean.

Please be aware that a cancellation fee may apply. Contact your local office for details regarding their specific cancellation policy.

Question 5

What if I want to schedule an extra clean?

Accepted Answer

To schedule an additional cleaning, contact our local office at (760) 334-9438 and speak with a representative from The Cleaning Authority. They will be happy to assist you in arranging your extra clean.

Question 6

How do I add extra rooms to my clean?

Accepted Answer

If you would like to add on-request rooms to your upcoming clean, simply contact our local office at (760) 334-9438 and speak with a representative from The Cleaning Authority. They will assist you in adding the requested rooms to your service.

If your location utilizes the MyTCA app, you may add or remove on-request rooms up to 48 hours before your scheduled clean. To make changes through the app, tap the "Next Cleaning" banner on the home page or select "Cleanings" from the bottom menu and choose your desired clean date. Any available on-request rooms will be displayed in the middle of the page along with their pricing.

Question 7

What if I want to tip my cleaners?

Accepted Answer

If you are pleased with your cleaning service and wish to show your appreciation, tipping is an excellent way to do so. Tips may be left at your home on the day of service, or if your location utilizes the MyTCA app, you can set up a one-time or automatic recurring tip.

To establish an automatic tip through the app, select "Account" from the bottom menu, then choose "Wallet." If you have already added a payment method, you will see an option to "Set Auto Tip to Enable a Default Tipping Amount." Select your preferred amount or choose "Custom" to enter a different amount. Once configured, the tip amount will be charged automatically and separately with each clean. You can modify auto tips for specific cleanings or remove them as needed.

Question 8

What if I want to know if my team is on the way?

Accepted Answer

If your local office utilizes the MyTCA app, you can view an estimated arrival time through the app's display feature. When our cleaners arrive at your home, the display banner will update to show "Cleaning in Process."

Question 9

How do I refer a friend or family member?

Accepted Answer

For locations utilizing the MyTCA app with the referral program active, you may refer a friend directly through the application. Select the "Refer a Friend" banner on the home page or tap the "Referrals" icon from the bottom menu. Enter your friend's email address, and we will send them a referral email on your behalf.

Question 10

What if I'm not satisfied with the service?

Accepted Answer

Our satisfaction guarantee ensures that if you are ever dissatisfied with any area we have cleaned, we will return the next business day to re-clean it at no additional charge.

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