Carlsbad Self Storage

Reviews

• SH

  scott hultgren

  Aug 23, 2026
  1.0
  I had everything I own stolen from two separate units. It's a long story of why I stored my belongings here for over 20 years, but after family death(s), parent divorce, moving, etc I ended up paying roughly $40-50k for storage over a 20yr period. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.
• SS

  s sc

  Aug 11, 2026
  5.0
  They are wonderful here and so helpful. Customer service is top notch. Allie in particular has gone above and beyond to help me navigate getting a unit and answering my many questions. She is so kind, understanding, and helpful. An asset to the company IMO. The facility itself it’s clean inside and out. They have cold waters available for customers, clean restroom facilities , and great security. I highly recommend.
• HR

  Hong Rouviere

  Aug 10, 2026
  5.0
  Chloe and Sarah are amazing and very helpful, they’re kind and nice. I love it so much 🥰❤️💋🌹😘
• GB

  greg bown

  Jul 25, 2026
  5.0
  Unlike all the others. I had a great impression from the moment I walked in, super professional, everything is clean and well run. I feel completely safe storing my things here, and trust them completely. I made the right choice.
• KB

  Kyle Barbato

  Jul 12, 2026
  5.0
  Sarah was fantastic in getting our business the storage space we needed. She provided us with a few options and we were able to pick the storage that was perfect for us. Thank you Carlsbad Self Storage and thank you Sarah!