Appliance Repair Specialist

Reviews

• SH

  Selena Hayes

  1 day ago
  5.0
  Jacob from Appliance Repair Specialist was excellent! He was very thorough, took the time to explain everything he was doing, and made sure I understood what the issue was. He diagnosed and fixed the problem in less than 15 minutes, and everything has been working perfectly since. He was professional, knowledgeable, and efficient. I really appreciated his honesty and great customer service. I highly recommend Jacob and Appliance Repair Specialist for anyone needing fast, reliable appliance repair!
• MR

  Mehul Smriti Raje

  2 days ago
  1.0
  BEWARE!! No one runs away from accountability like this company. Their customer service is rude, exhausting, unresponsive and lack transparency. This company and Whirlpool said my microwave was unfixable because it was damaged by cockroaches. I got pest control done which found no infestation and no cockroaches in the entire area. I got another technician who found it very fixable and was able to do so rapidly. All of these are well documented, with reports and pictures. I spent $1000+ fixing a brand new microwave, which should’ve been covered by warranty. On top of that, their technician left my microwave on the floor without any consent and now they’re saying they will charge me extra for putting it back up!! Minting money from all parties with no resolution. Warranty is a lie. Customer service ❌ Customer harassment ✅
• MM

  Michelle Massie

  6 days ago
  4.0
  Tom, our tech, was great! I've used this service multiple times over the last decade or so and have always been happy with the service. This time, however, I had trouble with the front office. When I made the initial appointment, I was told I'd be called the day before to get my appointment time and for them to collect their fee. They called, but there was no caller ID (see attached photo) so I let it go to voice mail. I checked the message immediately and was told that because I hadn't answered the call, my appointment time was being cancelled! It took me another 30 minutes to get back through. When I finally got someone, I told them what happened. She asked if I'd gotten their email and when I said no, she looked and saw that they did not even have an email address for me (it hasn't changed in 25 years.) She told me they'd cancelled the appointment because I hadn't paid the fee yet! When I explained what happened and that the company should fix their outgoing caller ID, she told me that it worked on HER phone (in other words, she wasn't going to bother to let anyone know I'd had a problem.) She was very abrupt and couldn't wait to get me off the phone. Fortunately, I was able to get my appointment back, but that was SO MUCH stress for no reason!!
• SM

  Stefani Mejia

  6 days ago
  1.0
  Look for another company. They have limited capacity and limited knowledge. They have been dispatched multiple times to fix the same issues on my washer and it continues to with the issues after they “fix” it just to collect the concession money. Additionally, because they could not fix the issue they completed replaced the mainframe of the washer and now I have more issues. They refuse to fix what they broken until they get more money. Don’t trust, look elsewhere.
• SS

  S Smith

  May 29, 2026
  1.0
  I had an extremely frustrating experience with this company due to poor communication, scheduling issues, and unprofessional customer service. My first appointment was scheduled for 1:00 PM–5:00 PM. I was told I would receive a confirmation call the day before, but I never received one. Instead, the technician called at 1:00 PM saying he was already there. I was at work and unable to leave immediately, especially since I had not received any prior notice. For my second appointment, I scheduled a 1:00 PM–4:00 PM window. The day before, I received a notification changing the appointment to 9:00 AM–11:00 AM while I was at work. When I called, I was told that the appointment time I scheduled was only a "suggestion" and that my inability to make the new time was my problem. When I requested a supervisor, I was met with hostility and was yelled at for asking to speak with one. Instead of being connected to a supervisor, I was transferred to another representative to reschedule. After explaining multiple times that I get off work at 1:00 PM and need approximately 30 minutes to arrive, I was assured this would not be an issue. However, the day of the technician called saying he had finished early and wanted to come several hours before the agreed time. When I explained I could arrive by 1:30 PM, he insisted on arriving at 1:00 PM anyway. My final interaction was with a supervisor, Isabella. I called to express my concerns about the repeated scheduling and communication failures. She repeatedly interrupted me, would not allow me to finish speaking, accused me of talking over her, and ultimately disconnected the call before my concerns were addressed. The entire experience demonstrated a lack of basic communication, professionalism, and customer service. Customers should not have to repeatedly rearrange their schedules because appointment windows are changed without proper notice, nor should they be treated disrespectfully when trying to resolve legitimate concerns. I will be filing a complaint with the Better Business Bureau and sharing my experience on other review platforms so potential customers are aware of how these issues were handled.

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