Lowe's Home Improvement

Reviews

• DC

  Dr. Maria Church

  Aug 28, 2026
  5.0
  Needed appliances for kitchen remodel same day and Hailie was great to work with! She heard my challenge, understood the importance, and made sure she could help me with speed, professionalism, and kindness. And. Blanca jumped in to support us successfully overcoming a roadblock. It was great teamwork and fun! I left an extremely happy customer.
• CV

  Carmen Vega

  Aug 26, 2026
  5.0
  I had personalized assistance finding a specific light bulb and display of hanging ceiling lámpara for dining room area. Knowledgeable employee provided suggestions and options. . I will certainly return to Lowe's for Home Improvement parts.
• SC

  Shiloh Cadieux

  Aug 19, 2026
  5.0
  Things are well organized. Staff are exceptionally friendly and helpful especially Lisa S. She went out of her way to help me with several things. Thank you! I will definitely be back.
• JM

  jessica maerker

  Aug 5, 2026
  5.0
  I am so thankful for David H and Paula at this lowes, they were able to help me get everything loaded and seemed happy to do so even though it was quite a heavy order. Lowes should definitely be grateful to have such great employees!!
• BP

  Billey Peralta

  Aug 3, 2026
  1.0
  I had a horrible experience at Lowe's of Sierra Vista. We purchased washer and dryer combo and had to have the washer delivered three times because it kept getting delivered with damage. Finally we got one in good condition but lowes ended up charging us about 500 dollars more from the original price we bought them for. We went into to store to talk to customer service. After about an hour of explaining and them printing out all the orders and reconciling them, LEITHA the assistant manager agreed that there was a discrepancy. They wrote it out on a piece of paper.(see attached pic.) They acknowledged the 500 dollar discrepancy, but couldn't tell me why there was one. Finally LEITHA, asst manager agreed to reimburse the difference but came back with only 350 dollars(a number she decided on without explanation) when I questioned the amount, her temperament changed drastically and became rude and demeaning and said “I’ve made up my mind, Now your getting nothing, Im going to send it to appeasement and lowes will follow up with you” as she rudely grabbed all the papers where she had written down her notes where she had identified the 500 dollar discrepancy. Fortunately I had snapped a picture before she took the papers away and refused to give me a copy. I did communicate to her that, I didnt appreciate her temperament and dismissive behavior, and she became even more aggressive, to the point that another associate had to tap her shoulder and encouraged her to step back. The appeasement department called me today and offered a 75 dollar gift card for the troubles. But once I explained the situation she moved it up to her manager for review. She just called me back and said they called the manager that helped me and all they can offer is the original 350 dollars I was offered. So at the end of the day Lowe’s thinks that the mistreatment of their customers is acceptable, and they dont honor the original purchase price of appliances if they mess up and send you damaged goods. I would have walked away with the 350 dollars she offered had LEITHA maintained a basic customer service temperament. That same manager was also refusing to answer a phone call from an upset customer that was calling in to customer service, While my wife and I were there. She was bragging to the other associates that she was not going to answer him despite him calling and calling. This occurred on 7/1/26. Lowe’s feel free to review your video footage. Customers with concerns should not be ignored. I do have to say that the other ladies at the customer service desk that we interacted with were all pleasant and understanding. So after taking three days off of work to be home to receive my appliances because of them coming in damaged, driving 120 miles to the Sierra Vista Lowes to figure out the discrepancy, being mistreated by an arrogant asst. manager, and multiple phone calls today. Lowe’s still stayed with an extra 200 dollars of my money, all because they kept sending damaged appliances. BUYERS BE WARE.

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