La-Z-Boy Scottsdale

Reviews

• GB

  Gale Bridges

  Jun 3, 2026
  5.0
  Cindy was wonderful. She listened to what we needed which was very specific and gave us great options.
• TL

  Theresa Larkin

  May 3, 2026
  5.0
  What a great team of professionals to work with! Alex and Lori designed my entire room and it is absolutely gorgeous. LaZBoy is so much more than recliners - it’s a one stop shop for all your decorating needs
• MB

  Monte Blachford

  Apr 28, 2026
  1.0
  Boo- Run!!! service is terrible, they'll say 5-6 weeks - - - triple that, nothing went right. I am unhappy w/ my experience
• SO

  Steve Oberaigner

  Apr 23, 2026
  1.0
  We purchased two reclining sofas from La-Z-Boy just under three years ago. The Scottsdale store experience was excellent, and the sales team was knowledgeable and easy to work with. However, the product quality has not met expectations. Within the first year, we required two service visits to address issues with the reclining mechanisms. While the technicians were professional and the repairs were completed, needing multiple fixes so early is concerning. More recently, we were directed to complete a video inspection, which did not resolve the issue. After inspecting the sofa ourselves, there is no visible structural damage, but the cushion has worn out significantly sooner than expected. Given the price point and the brand’s reputation, we expected long-term durability and consistent performance. Based on our experience, that has not been the case. Prospective buyers should carefully evaluate current product quality and durability before making a purchase.
• KD

  Kathy Donaldson

  Apr 21, 2026
  1.0
  have been a loyal La-Z-Boy customer for years and have always trusted their quality—that’s why this experience is so disappointing. I recently purchased a recliner due to neck surgery, making it a medical necessity for my recovery. Unfortunately, the footrest has already stopped working, leaving me with a recliner that doesn’t recline. When I called customer service, I was told the soonest a repair technician could come out is 32 days. Waiting over a month for a repair on a medically necessary piece of furniture is completely unacceptable. A warranty should provide timely support, especially when health is involved. Being left to manage recovery without proper support is frustrating and disheartening. I expected better service and responsiveness from a company I’ve trusted for so long. I hope La-Z-Boy takes situations like this more seriously and improves their response times for customers in need