Brand Certified
Ferguson Home
3.7(161 reviews)
Certified by Ferguson Home • Oct 11, 2026
Business Details
15000 N Hayden Road, Scottsdale, AZ
85260, United States
Certified by Ferguson Home • Oct 11, 2026
(480) 556-0103
Certified by Ferguson Home • Oct 11, 2026
https://www.fergusonhome.com/showroom/branch/scottsdale-az-showroom-0956
Certified by Ferguson Home • Oct 11, 2026
About
Certified by Ferguson Home • Oct 11, 2026
Bathroom Supply StoreLighting StoreKitchen Supply StoreAppliance Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Scottsdale. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit on our website or browse our vast selection of inventory. Ferguson Home in : where exceptional design meets expert service.
Location
Certified by Ferguson Home • Oct 11, 2026
Hours
Certified by Ferguson Home • Oct 11, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/202610:00 AM - 5:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/202710:00 AM - 5:00 PM
Reviews
3.7
161 reviews
5 stars
91
4 stars
20
3 stars
3
2 stars
8
1 star
39
- FMfloyd michaelsSep 17, 20261.0Sad, just sad sad sad all around. Lousy customer service that cannot so much as apologize for late delivery. Lousy amount of time to fulfill orders. They don't seem to have their act together at all
- GBGreg BernsteinMay 29, 20265.0I write because the selection at Ferguson's is great, the pricing was excellent, but far more importantly, the customer service was fantastic. Chelsea helped my wife and me, and she was amazing. Chelsea was so giving of her time, so knowledgeable, and so helpful -- she made buying kitchen hardware for a house remodel, which can easily feel like an ordeal, a real pleasure. if you have the chance to work with her, by all means do it.
- CZCaroline ZamaryMay 22, 20261.0My experience with this company in person and online was among the worst I’ve experienced. They have a beautiful showroom but the return policies and even getting a greeting when you walk in are pretty much non existent. Be prepared to do lots of work on your own to get a return processed. They make it last several weeks, even though they have the product back as they don’t consider it “back” until it goes all the way back to the warehouse. The customer service rep reached out to me to help and then completely ignored all my emails back about the issue. I had thought very highly of Ferguson until this experience.
- PRPaul RosenowMay 20, 20261.0The customer service here really sucks (I see many others have had the same experience, unfortunately). I've done a decent amount of business with Ferguson over the years in another state, but this location is awful. I've been ghosted by the salesperson when trying to place an order. Phone calls and emails are not returned. I tried calling the store to talk to someone else, but they don't answer the phone or return calls, either. I can only presume this is because I was only going to spend $1500 on this order, and they don't have time for that. Smaller orders over the years add up, Ferguson. You won't get any more smaller orders from me, and you sure won't get my business when it's time for big orders. Don't waste your time with this place. You can find better service and prices elsewhere.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home projects?
Ferguson Home offers a wide selection of bath, kitchen, and lighting products from renowned brands, suitable for new home builds or renovations.
Can I visit a showroom to see Ferguson Home products in person?
Yes, Ferguson Home has state-of-the-art showrooms where you can interact with products firsthand and receive personalized expert support.
What are Ferguson Home's regular store hours?
Ferguson Home is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 10:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
How can I return an item I purchased from Ferguson Home?
You can initiate a return for most items within 90 days of receipt by setting up the return online through your Fergusonhome.com account.
Is there a restocking fee for returned items at Ferguson Home?
No, there is no restocking fee on returned items.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Are there nearby car rental options for customers visiting Ferguson Home?
Yes, nearby car rental agencies include Thrifty Car Rental, Dollar Rent a Car, and Hertz, making it convenient for visitors who need transportation during their visit.
What local home improvement stores are near Ferguson Home?
Nearby home improvement and design stores include Pelleco Home Design and Bedrosians Tile and Stone, which customers might find useful for complementary products and services.
Are there nearby places for customers to relax or pamper themselves before or after shopping at Ferguson Home?
Yes, Body Therapy & Hair Spa is nearby, offering wellness and beauty services, ideal for relaxation before or after your visit.
How can Ferguson Home customers explore automotive services nearby?
Several automotive-related businesses are nearby including Proper Performance Motors, RPM Auto Styling, GoodSpeed Performance Lab, and Tesla Service Center, providing customers with vehicle services close to Ferguson Home.
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