Brand Certified
Lowe's Home Improvement
4.0(1894 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
2300 E State Route 69 (AZ-69), Prescott, AZ
86301, United States
Certified by Lowe's Home Improvement • May 17, 2026
(928) 541-8640
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/AZ-Prescott/1157?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-1157-_-na-_-0-_-0
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Prescott, AZ offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Lowe's Home Improvement
2300 E State Route 69 (AZ-69), Prescott, AZ
86301, United States
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday7:00 AM - 8:00 PM
Reviews
4.0
1,894 reviews
5 stars
1,066
4 stars
353
3 stars
164
2 stars
90
1 star
221
- MAMike AvalosMay 5, 20262.0I bought $300 worth of items on a prepaid card and tried returning it because I wasn't satisfied with 1 item out of 3. They wouldn't accept the 1 item because it was part of a bogo special so I returned all 3 unopened items. The prepaid card I used to buy it was hacked and not tied to an actual bank account. Long story short they wouldn't give me cash back, they wouldn't put it on a different card they put it on the prepaid card that got hacked after I asked not to. The girls were not mean or disrespectful in any way which is why Im giving 2 stars. Lowes needs to do something about their ridiculous return policies or they shouldnt accept a prepaid card to begin with as these cards get hacked frequently.
- KKKRSMay 4, 20261.0Zero customer service skills here at this location. Ordered online and received a text stating it was ready. Hooked up a trailer and traveled into town only to find those working at the customer service desk could care less about helping. They forwarded me to some kiosk where I entered my order number then watched a screen for my turn. No one ever came although there were many workers available. I just sat there with no help watching two others in front of me on the screen wait for over 20 minutes for fulfillment. Asked Diane how long it would be and she didnt know or care about it. So I canceled my order and went home.
- TBTina BreedenApr 15, 20262.0We have a long story but to keep it short... just go to Home Depot. The headache you're going to get isn't worth it. Ordered over a month ago, truck broke down twice in one day, half of my order didn't show up, it was on the first truck but never made it back to shop... tried for another delivery of same order and they stiffed us.. today they deliver and charge us for the pieces AGAIN, and they are wrong. When I get back, Im loading it all back up and taking back to the store and getting refunded and going to give Home Depot a chance at this. This order was done over a month ago. Its still messed up.
- JJJimjim jimMar 31, 20261.0I bought all my appliances from Lowe's last year. I bought my dishwasher, my stove, my microwave and my refrigerator. It was my understanding that I have one year warranty on my refrigerator from Lowe's. The expiration date for my refrigerator is April 2nd. Today is the last day of March. I was told by appliance that there's nothing they could do for me. I received an extended warranty letter from Lowe's, but the appliance guy said that it's most likely fraud, because they don't cover any extended warranty after 6 months. So I'm screwed. Just remind me to never waste my money with Lowe's again! I would highly suggest that for you also.
- HBHaylee BarrerasMar 21, 20262.0I’m strictly rating their kids craft program FYI. My kid loves the monthly kids crafts at both Lowe’s and Home Depot, but Home Depot does it a million times better. At Lowe’s the registration never works so we always go in late and just hope that they’ll magically have extra, none of the employees know where the extras are, and they have literally caused my kid to walk out in tears on multiple occasions - like today… We tried to register early and it wouldn’t work. We showed up, they told us we HAD to register or couldn’t get anything, and after 5-10 minutes of trying to get it to work, it still wouldn’t work. They finally gave us a craft anyway, and it immediately broke and they wouldn’t replace it. We went to get our bag from the trash can so we could take it home to salvage it, and we found 2 other broken ones in the trash. And maybe this is because the instructions are terrible? There were literally 8 nails and 5 wooden pieces to assemble for STEP ONE. Or maybe the materials are just terrible? The piece that broke felt like a sad mix between cardboard and particle board. Who knows. But Lowe’s, please get your act together or just cancel the program.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Prescott, AZ offer?
Lowe's offers products including appliances, bathroom supplies, building supplies, ceiling fans, dishwashers, electrical items, faucets, fencing, flooring, garden tools, grills, hardware, heating and cooling, home décor, kitchen goods, lighting, lumber, microwaves, mulch and soil, paint, patio furniture, power tools, refrigerators, plumbing, storage, tools, washers and dryers, water heaters, and windows and doors.
What are the store hours for Lowe's Home Improvement in Prescott, AZ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's in Prescott?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online before shipping back the item. In-store returns require proof of purchase at the customer service desk.
Which nearby places can help me with key and locksmith services?
Minute Key locksmith services are available nearby, a convenient option if you need key cutting or lock services while visiting Lowe's.
Where can I get propane exchange services near Lowe's in Prescott?
Blue Rhino Propane Exchange is located nearby, perfect for customers purchasing grills or outdoor equipment at Lowe's who need propane.
Are there dining options close to Lowe's Home Improvement for a meal or break?
Yes, nearby dining options include WZ Asian Buffet, Burger King, and Cocky's Chicken and Brew, where customers can enjoy a meal before or after shopping.
What services does Lowe's offer to assist with home improvement projects?
Lowe's provides numerous installation services including appliance, cabinet, carpet, countertop, deck, doors, garage door, generator, gutter, hardwood floor, HVAC, lighting, playsets, water heaters, shed, shower doors, shutters, siding, sinks, smart home, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filter, windows, roofing, fence, and flooring installation.
Brand Certified Facts from Lowe's Home Improvement
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