BED BATH & BEYOND + The Container Store

Reviews

• SW

  Sean Whitmer

  6 days ago
  1.0
  ⭐ 1 STAR — BUYERS BEWARE! QUESTIONABLE BILLING, RETURN PRACTICES, AND SALES-TAX HANDLING! I am extremely disappointed with Bed Bath & Beyond and what I consider highly misleading and potentially deceptive business practices. I accidentally purchased a pillow top because the product presentation was misleading and made it appear to be something different from what I intended to purchase. Within approximately 10 minutes of placing the order, we requested a cancellation and refund. Despite this immediate action, Bed Bath & Beyond proceeded to ship the unwanted merchandise and charge our credit card. Then things got even worse. When we insisted on returning the product, we were told we would be charged $9.50 for a return shipping label. That label was simply emailed to us, and we were responsible for printing it ourselves. Why should a customer be financially penalized for attempting to cancel an order almost immediately after placing it? But what concerns me most is the handling of the sales tax associated with the refund. When we questioned the refund amount, we were told that we were still responsible for the sales tax. Why is a customer being charged sales tax on merchandise that is being returned and refunded? Where is that tax money going, and how is it being accounted for? I believe these practices deserve serious scrutiny. I would strongly encourage the appropriate consumer protection agencies and state tax authorities to review Bed Bath & Beyond's cancellation procedures, refund policies, return shipping charges, and sales-tax accounting practices to determine whether customers are being improperly charged or denied refunds to which they are entitled. I am not claiming that tax fraud has been legally established. However, the circumstances raise legitimate questions about potential improper tax collection and refund practices that warrant investigation. Consumers deserve transparent pricing, accurate product descriptions, reasonable cancellation procedures, and proper refunds, including applicable sales taxes. My recommendation: BUYERS BEWARE. Carefully examine your purchases, credit card statements, return charges, and sales-tax refunds before doing business with Bed Bath & Beyond. ⭐ ONE STAR. An unacceptable customer experience.
• DF

  Darrell Furgison

  Aug 31, 2026
  4.0
  Went in to get a Hurley bag very little selection in color or size.
• AR

  AnM Racing

  Jun 3, 2026
  4.0
  Such a big place. Need a container? This is your store. Prices seem a little steep, but there is a lot to choose from in one place. They were having a decent sale when we went though. Looks like they are teaming up with Bed, Bath, and Beyond. That'll be cool, we liked the one that was a Tatum & Shea. We'll be back again.
• DN

  DiFRNT Nick

  Apr 20, 2026
  4.0
  They have all the containers you could ever need or want, but you're going to have to open your wallet a little bit more than you would like for some of them. They build nice stuff but it comes with a hefty price tag. They have some new latching containers which I thought were pretty good quality for the money, smaller ones that is, around $5-$10/ea, not bad. Custom cabinets and design options for those who want a white glove experience, an entire design studio is present. Good selection, just kind of expensive though. - Need a nice new trashcan? Come here, they have a ton on display, you can look at them, feel them, and see how they react. It appeared to be mostly Simplehuman brand.
• KG

  K Gimmarro

  Jul 12, 2024
  5.0
  Julie H. was very knowledgeable and helpful in choosing products to organize our refrigerator. By the time we finished installing the products she chose, we gained so much more storage and ease of locating products within the refrigerator.

Frequently Asked Questions About BED BATH & BEYOND + The Container Store