Lowe's Home Improvement

Reviews

• AA

  Antonio

  4 days ago
  1.0
  Came into Lowe’s on a slow Friday evening (May 15th around 6:30 PM) needing 18 pieces of 1-in x 4-in x 8-ft Spruce Pine Fir furring strips cut for a bed slat project. I even brought one of the original slats from home as a reference to make the measurements simple and quick. After sorting through multiple moldy and poor-quality boards to find usable pieces, I loaded everything onto my cart and went looking for assistance because there were no employees around in the lumber yard. As I walked toward the front, I noticed two young associates standing around smoking, joking, and on their phones. I asked one associate, Nick, if he could help cut the wood. Before I could even explain the cuts or the project, he immediately responded with, “I can only cut 5 pieces,” followed by an awkward explanation about how I could just buy a saw from the store because “it’s easy.” There was zero effort to understand what I needed, no customer service, and no willingness to help. He seemed far more interested in getting back to his phone than assisting a paying customer. I explained that I had the sample slat with me to make the measurements easy, but he continued repeating the “5 pieces only” statement. When I asked if that was actually store policy, he simply said “yeah.” At that point, I thanked him for his “help” and left without causing a scene in front of my pregnant wife and 1-year-old daughter. As a disabled veteran, I don’t expect special treatment, but I do expect basic customer service and professionalism. I called Home Depot on Power Rd and Germann Rd and asked if they had a cutting limit. The associate immediately said no, asked about my project, what kind of wood I needed, and told me to come in because they would take care of me. That’s exactly what they did. The Home Depot associates went above and beyond. They helped me choose better wood options, explained cost differences, recommended a more efficient solution instead of individual slats, cut every piece I needed, and even helped me pick the correct screws for the project. I left there feeling valued as a customer. Unfortunately, Lowe’s lost my business that night. Lowe’s used to be my go-to store for plants, cleaning supplies, and lumber, but after this experience, I now know which company actually values customer service. If “I don’t know, I just work here” was a person, Nick would be the face of it. Do better, Lowe’s.
• RR

  Rob

  May 3, 2026
  4.0
  Whent there for one item , of course they only had 1 opened bag left . After looking for someone to see if they had more somewhere , finally found someone. Total time 20 minutes, total items 0.
• MO

  Mitch Otto

  May 3, 2026
  3.0
  Went to buy a drop spreader for seed....told their supplier nonlonger had them
• SS

  Sharon Sacco

  May 2, 2026
  5.0
  Had a great experience with Lowes. First with Alex he helped me over the phone with information regarding a new washer. He was very helpful. Then I went into the store on Higley and was helped by Joe and Joseph. It took all of 20 minutes and I was done and my new washer will be here on Monday, only 2 days to deliver. I have always loved LOWES!!! Thank you to Alex, Joe and Joseph. I so wish there was a Lowes in STV. They have the best prices and the best quality.
• KL

  Kolleen Lizzio

  Apr 28, 2026
  5.0
  Every associate at Lowe's is so nice. Needed help finding a couple items and they literally walked me to the aisle or product. Asked questions to guarantee I was purchasing what I needed. Thank you

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