My review was removed on the web sight , so im posting here again
I had an issue with an order, and my experience with Tristian (she refused to provide her last name) was extremely disappointing. She was rude, unprofessional, and unwilling to help. When I asked to speak with a supervisor, she refused and told me that she was "the boss." At that point, I had no choice but to call the store directly to get assistance.
Thankfully, Steve Phillips completely turned the situation around. With the help of his manager, Chris, they quickly resolved my issue and treated me with professionalism, courtesy, and genuine concern. They are true assets to this company and clearly understand what great customer service looks like.
I hope Tristian receives additional customer service training, as her approach was unacceptable and reflected poorly on the company. If she is going to continue working in a customer-facing role, significant improvement is needed.A big thumbs-up to Steve Phillips and Chris. They know how to take care of customers, and their excellent service deserves to be recognized.
CM
Cheri Mitchell
3 days ago
Shopping here is easy, convenient one stop for all your needs. Delivery is easy, staff extremely kind and helpful from purchase thru delivery.
We are so pleased with our experience here! Steve helped us find the perfect couches for our new place and he was so helpful, friendly, and professional. The prices here are amazing and the quality is unmatched. We are so excited!
I had an amazing experience at American Furniture Warehouse thanks to Domenic!!!
From our very first phone conversation, he was incredibly patient, kind, and genuinely helpful. He never made me feel pressured, which is rare these days. Instead, he took the time to listen and helped me find the perfect bedroom set for my beautiful 11-year-old son.
Domenic was informative, professional, and truly cared about making sure I found exactly what I needed. His patience and compassion made the entire experience enjoyable and stress-free. Most salespeople can be aggressive, but Domenic was the complete opposite.
I will always remember his professionalism, kindness, and sincere care for both my son and me.
Thank you, Domenic, for making such a meaningful difference. You are a true asset to American Furniture Warehouse!
YEEEEEA!!!
Domenic,
Thank you.
Thank you.
THANK YOU!!!
Your kindness, patience, and genuine care meant more than you know. You made what could have been an overwhelming experience feel easy and enjoyable. I truly appreciate you, and because of you, I’ll be coming back to American Furniture Warehouse for years to come.
We've purchased a number of pieces from AFW (Two living room sets, three recliners, and a mattress) over the years, and overall we've had a great experience. Both living room sets have held up well for many years, and our mattress has been comfortable and worth the investment.
One thing I really appreciate is that the sales staff isn't pushy. They let you browse and make decisions at your own pace instead of following you around the store, which makes shopping much more enjoyable.
The only reason I'm not giving 5 stars is because of a disappointing delivery experience. The delivery team arrived on time and got everything inside without issue, but one of the recliners was placed right up against the new sofa. I simply asked if they could help scoot it over a few inches since it's quite heavy. The delivery person told me he was only paid to unwrap and place the furniture, and that if I wanted help moving it, it would cost me $40.
I wasn't asking for furniture to be rearranged throughout the house or moved to another room. The room was already prepared, and it just needed a slight adjustment. I declined and waited for my husband to move it later. It was just disappointing because it felt like a situation where a little helpfulness and customer service would have gone a long way.
That said, the quality of the furniture and the overall shopping experience have been good enough that I would still shop here again.
