Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and services does Lowe's Home Improvement in Chandler offer?

Accepted Answer

Lowe's Home Improvement offers a wide range of products including appliances, paint, tools, flooring, plumbing supplies, decking, grills, lumber, and gardening equipment. They also provide installation services such as appliance installation, flooring installation, and HVAC installation.

Question 10

What are the operating hours of Lowe's Home Improvement in Chandler?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with specific holiday hours and closures.

Question 11

Does Lowe's Home Improvement offer delivery and in-store pickup services?

Accepted Answer

Yes, Lowe's provides both in-store pickup and delivery services for customers in Chandler, AZ.

Question 12

How can I return or exchange an item purchased at Lowe's?

Accepted Answer

Most items can be returned within 90 days. For online purchases, returns can be started through your order history on Lowes.com. In-store returns require proof of purchase at the customer service desk.

Question 13

What payment methods are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.

Question 14

Are there any nearby places where I can refill propane tanks when shopping at Lowe's?

Accepted Answer

Yes, the Blue Rhino Propane Exchange is located nearby, offering convenient propane refills close to Lowe's for your outdoor grilling needs.

Question 15

What nearby food options are available around Lowe's Home Improvement in Chandler?

Accepted Answer

Nearby dining options include Manuel's Mexican Restaurant & Cantina, Garcia's Mexican Restaurant, Senor Taco, Jack in the Box, Jet's Pizza, and Subway, providing various cuisine choices before or after your Lowe's visit.

Question 16

Are there any nearby courier or shipping services around Lowe's?

Accepted Answer

Yes, several UPS Access Point locations, UPS Alliance Shipping Partners, and an Amazon Locker are close to Lowe's, making it convenient to manage shipping and package pick-ups during your visit.

Question 17

Does Lowe's offer assistance for customers who speak languages other than English?

Accepted Answer

Lowe's offers in-store translation services for languages other than English and Spanish to assist a wider range of customers.

Question 18

How can customers manage and track their orders with Lowe's?

Accepted Answer

Customers can track their orders online by entering the order number or logging into their MyLowe's account. Email updates are provided as order status changes.

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