Lowe's Home Improvement

Reviews

• MF

  Melanie Fabian

  May 13, 2026
  5.0
  I came in to find the pink kobalt cordless screwdriver & Jessica was very helpful in my search. She helped me locate which aisle and also helped check the back stock when I didn’t find any. I was about to settle for the blue one but she found more in the top stock & had someone help me! Thank you Jessica!
• RC

  Riley Chance

  May 10, 2026
  5.0
  The guys in the garden section were super helpful and kind in helping me find supplies for my garden. Very grateful for their help!
• EE

  Eric Ermer

  May 7, 2026
  1.0
  50+ phone calls. Nearly 100 hours on the phone and visiting this store. Nearly an entire YEAR! This is the true cost of hiring Lowe’s to install one door. Original order was wrong and damaged. Ordering each replacement part took months! They sent the wrong part four times. We rejected their insultingly low offer to sign an NDA. THAT’S how bad this was. It needs to be shared. Horrendous doesn’t even begin to describe our experience. Lowe’s install is pathetic and I feel truly sorry for anyone that is tricked into believing any of their promises. Please DO NOT even consider having anything installed by this company. Save yourself a year long headache!
• RC

  Robert Cobb

  Apr 15, 2026
  1.0
  If this is the Maricopa store go to Home Depot instead. They need more help. No one is ever around to help customers
• BS

  Bill S

  Mar 20, 2026
  1.0
  Tried to give Lowe’s on 101/Chandler our business for a new dishwasher with full delivery and install. A huge purchase for us. Their manager’s awful customer service lost us as a Lowe’s customer for life. Background: we bought and paid for full delivery and install. The Sales team seemed knowledgeable. Had bought our last 5 major appliances at Lowes. Even drove an extra 15 mins to this location just for the service. After buying, Lowe’s automated delivery scheduling service sent a message that gave us the wrong date. Not close to the install date we asked for when buying an hour earlier. When I tried to fix this using their online AI agent, I wasn’t able to correct THEIR mistake. Also couldn’t request a live person to help, either. Dittos for using their awful web resource, that required a project # I wasn’t ever given. Frustrated, I then called the Chandler/101 store directly for help. Was placed on hold for 5 minutes, then was disconnected (hung up on). Then drove 15 mins back to the store to ask the Store Manger, Dawson, to help correct THEIR mistake. He was the least helpful person I’ve met at Lowe’s. He literally acted and looked like I’d just interrupted the Fortnite game he was playing in his office. He never apologized or even pretended to listen. He then had the stones to tell me to just call next time instead of coming into the store! Strike three. I cancelled the order and got a refund. Then drove five mins to Home Depot and bought the exact same dishwasher for $250 less. BTW their delivery and install was great. Will also buy our new stove there. Store Manager Dawson cost Lowe’s 100% of our future business. The funny part is he didn’t pretend to care in the least. On the positive side, Wyatt who works in appliances was kind and helpful. He got off his forklift to help track down the store manger for me. Feel sorry he has to work for such a jerk. FYI Home Depot is hiring folks who care. PS Have already provided this feedback directly to Lowe’s, so don’t bother adding the canned reply asking for more feedback. Game Over. Good luck with your faltering service and support.

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