Aaron's

Reviews

• RL

  Renee LaFleche

  Oct 6, 2026
  1.0
  Truthfully, I’m really disappointed. I just moved here across country, bringing very little of my belongings, so I am in need of most household items, hence why I’ve turned to Aaron’s. I got a washer and dryer set. I’ll give credit when it’s due; my delivery experience was flawless. However, I cannot say the same for the living room set I attempted to purchase. Originally, I ordered a couch with chaise. Its original delivery date was 10/1. About halfway into the delivery window, the sales manager called, and said the item I had ordered came off the truck damaged- so we rescheduled for the 3rd. Two sales associates of Aaron’s attempted delivery, but said that the item I ordered wouldn’t fit up the stairs, and requested that I come into the store to select an alternative. I went to the store within an hour of that, selected a different set, and confirmed with the sales manager that 1) It would fit, and 2) I didn’t need to submit a new online agreement as it was now a different piece of furniture that was being delivered. He told me no, that one of his associates would draft a new agreement and give me a call later that day- but delivery would be Tuesday 10/6 (today). I never received a phone call. I called again on Monday (yesterday) to confirm delivery- I was told today between 11am-3pm CDT. 3/4 into the scheduled delivery time frame (2:00pm) I called to confirm that I was all set for delivery today. The man answering the phone said “yes, for the washer and dryer, correct?” To which I had explained I already have the washer & dryer set, and everything about for the livingroom set agreement. I said “respectfully, I’ve waited for several hours for a livingroom set to be delivered, and I still have no furniture to show for it. I just relocated from New England, and i desperately need new furniture, so I cannot continue to wait around for furniture, with consideration to the flawed communication, and hope everything falls into place when I could potentially get something elsewhere much faster” he became very defensive, and rude, making excuses for the constant miscommunication, and took zero accountability for the poor experience I’ve had as a customer. I respectfully thanked him for his time, told him I am no longer interested in doing business with Aaron’s, and will go elsewhere for my furniture needs moving forward. 20 minutes after getting off the phone, a delivery man, from Aaron’s came to my home saying he was told he was sent to retrieve my washer and dryer- which was never initiated or discussed on my end. I’m not really sure where the consistent miscommunication is coming from, but it is very frustrating, and ultimately drove me as a customer away. I wouldn’t recommend Aaron’s if you’re in need of furniture in a pinch as it has been such a hassle working with them!
• JB

  James Blount

  Sep 11, 2026
  5.0
  Steve , the delivery guy was very professional and very Courteous, I would recommend this over rent a center.Any day.
• EG

  Eddie Greenwood

  Sep 1, 2026
  1.0
  Staff was rude, unprofessional and lack of communication. Take your business elsewhere!!!
• PN

  Philip Nelson

  Jul 1, 2026
  1.0
  Get delivered a bunk bed that’s been used but was told it was brand new within a week it was falling apart and only used once. So we called them to pickup one guy showed up got an attitude with my wife saying the couch we outright bought 3 weeks ago was not ours and he decided to argue. So we called Aaron’s and they told him we owned it. He went to the bedroom to bring the bunk bed out put 2 holes in the door, tore up the door frame, scraped the wall and more! Was not easy just pulled as hard as he could through the door and didn’t care that he was in someone else’s house. So we called the manager didn’t get much help will definitely be reaching out to someone on the corporate level on this. Thanks for tearing up our place comes out of our pocket now……
• AK

  Athena Hurrycayne Kie

  Nov 12, 2021
  5.0
  When we first got my computer, I was real excited! We took it back to our home, and the tower didn't work. So, we took it back, explained our issues. Aarons had no problem fixing the mistake. This was not our first purchase, and we will be shopping with them again. Thank you Rachel, and your team! AMAZING WORK! :)

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