Aaron's

Reviews

• AC

  Ashley Chapman

  Oct 7, 2026
  1.0
  Absolutely ridiculous experience with Aaron’s in Pell City. Their payment system is misleading, contradictory, and anything but the “flexibility” they advertise. On October 6, Aaron’s emailed me reminding me about my October 8 payment. My online account also clearly showed “EZPay scheduled: Oct 8.” My established EZPay schedule is the 8th and 18th. Aaron’s advertises EZPay as allowing customers to “select your payment schedule,” promotes flexibility, and says they send payment reminders so there are “no surprises.” Apparently the surprise is that on October 6—the SAME DAY they emailed me about my October 8 payment—they came to my home and charged me an in-home visit fee and nonrenewal fee because they considered me late. When I challenged the fees, I was told my “real” payment dates were the 1st and 15th. That is exactly why their payment system is so confusing and misleading. If the 1st and 15th are the dates Aaron’s uses to determine that a customer is late and start adding fees or making home visits, then why are they allowing my EZPay payments to be scheduled for the 8th and 18th and sending reminders based on those dates? What exactly is “flexible” about letting customers select an EZPay schedule, emailing them a reminder for that scheduled payment, and then showing up at their home BEFORE that date and charging fees based on completely different dates? BE VERY CAREFUL with this location. Save every email, screenshot, agreement and fee. Apparently even Aaron’s own written payment information isn’t enough to prevent them from charging you based on something completely different.
• LK

  Laurie King

  Sep 4, 2026
  5.0
  I love them they were awesome they se everything up thank you so much GOD WILL BLESS YOU
• LS

  Laura Stringfellow

  Sep 1, 2026
  1.0
  My MIL has financed stuff through Aaron's for YEARS but between Darvin having a piss poor attitude every single time we talk to him, to them back tracking on agreements, I will never do business with them again. Important fact about this complaint: We do not have central AC and have to rely on window units to keep ourselves and my 7mo with a heart condition cooled off. Without AC, this heat can easily cause his heart to overwork itself. They know this. Both my MIL and I have been extremely kind and patient with every issue until now. We financed a 12,000BTU window unit. The window unit was installed CORRECTLY by my husband. After having it for a few months, it started pouring water. They sent a someone out that looked at it and proceeded to tilt the unit back where it sat off of the window track. SPOILER ALERT it didn't fix the issue. All it did was let hot air/rain come through where it was supposed to be sealed. Water was still pouring and our floors are now ruined. We called them back and spoke to both Darvin and whoever his manager is. I sent that unit back and downgraded to a smaller one (8,000BTU) with the agreement that I no longer had to pay the monthly payment of the 12,000BTU unit (which was only 1 and a half payments) and break even. Since they pretty much reinstalled the first unit, we assumed they could take the 12,000 out and install the 8,000. Apparently not. My husband is the only one that can lift/move the units. We asked the guys to do it, but they said no (which was fine). I called my husband to come home early from work to move it. While we waited for him to get home, they said they were going to deliver 2 more items to other people around us and come back. Husband gets home and we wait..and wait...and wait until we realize no one is coming. Called the store back and told them what was going on and the response was "They forgot to go back to your house, but it will be there tomorrow". Okay, great. They come back the next day and deliver it. As far as the unit itself, we haven't had anymore issues. Our Aaron's bill is a different story. Today, we get a bill for our fridge, protection plan and the 12,000 BTU unit. My mother in law called and spoke to Darvin asking why she was being charged for the unit. He acted confused about what she was talking about and said that he would call back after talking to his manager. He calls back within 30 minutes saying that he told her she would have to pay half of the last payment and then it would be wrote off. If that were the case, why was she charged the whole amount? I took over the phone call at this point. I told him that he was incorrect. While I was still speaking and about to ask him that question, he loudly talks over me while repeating himself. He offered to have his manager call me back today. I agreed to talk to his manager. I'm still waiting on a call back at 7pm. I talked to him around 5pm.
• CS

  Clint Sipes

  May 28, 2026
  5.0
  Special thanks to Darwin, Ed and Tanner for doing a great job on swapping out our washer and dryer even though the first one did not work out to my wife’s liking you had no problem making it right always a great place to deal with thanks very much

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