Lowe's Home Improvement

Reviews

• CG

  Carol Gaines

  5 days ago
  1.0
  In this age of scams, I never would have thought companies like Lowes would be a participant. My husband bought a brand-new GE washing machine on May 2nd for $657 and I used it for the first time on yesterday. The machine filled partially up, then began to spew water from underneath, flooding my washroom and the room behind it before I could cut the machine off. My husband unhooked it and took it back to return it for an exchange but was surprisingly told it could not be returned or exchanged because he had not bought it with a Lowe's credit card! Additionally, he would have to contact GE to have it repaired! I am a 65-year-old hard working RN with limited time off and could not wash our clothes due to this situation! After spending that much money and to be treated with such disregard is unacceptable! I have shopped at Lowes because they were always customer oriented, but this situation has changed my perspective. From now on Home Depot gets our business!
• CL

  Christian Landaverde

  May 12, 2026
  1.0
  I went to this store on 5/12/26 around 12:30. I went to the pickup area because I had materials to pick up that my boss had ordered. I went to the register, and she asked for the order number. I gave it to her, and she said I couldn’t pick up the order because I wasn’t listed for pickup or whatever. So, I texted my boss and said, “Hey, they said I’m not able to pick the order up because you didn’t put me down.” My boss said, “Okay, just ask them to call me.” So, I asked the so-called “Tan” (Latanisha) if she could call him, and she straight up said no with a terrible attitude. All of this made my boss place a whole different order. I went back up there, and she looked at me and said, “It was placed 5 minutes ago. You have to wait,” in such a rude manner, like she didn’t even want to be there. So, I asked her for her name because she felt special, I guess, and didn’t need to wear a name tag. She said, “Why do you need my name?” I said, “My boss wants it.” She pulled it out, and while I was trying to look at it, she covered it, but luckily I saw it. Then she started yelling in my face, asking why I needed her name. She was just sitting on her phone, leaning against the counter, while I was supposedly waiting on a store manager they had called. Then she brought in another so-called employee, “Sharron,” who also had a rude attitude. The new order was tendered and everything. Before I left, my boss texted me and told me to request a store manager. I told a girl with pink hair, and she said, “Okay.” Latanisha then proceeded to yell in a rude voice, “The store manager was right here. You ran him off.” So, I told her, “Can you get him down here?” They said, “Okay.” It had been 30 minutes, and no store manager came. I politely asked another older lady behind the counter if she could get him. She responded with, “That’s what you’ve been waiting for?” I said, “Yes, ma’am.” Then this guy came out pretending to be the store manager and proceeded to call my boss, acting like he was the store manager. Terrible staff. Careless. People like this need to stay home and sleep all day.
• WC

  Westley Coshatt

  Apr 22, 2026
  1.0
  the past 2 times i went to this location for electrical supplies I found what I needed and when I got to the register to pay I was informed the items were not for sale. why have your shelves full of stuff you cant sell
• RC

  Rachael Chandler

  Mar 29, 2026
  3.0
  We had an emergency in order a new refrigerator. We were told it would be here between 330 and 730 today. We chose Lowe’s because it was able to be delivered today. Our delivery was pushed back to 4 to 8 PM and now we’ve been called by the delivery driver and they’re not coming. This is a $3000 purchase. I won’t be buying from the Lowes again.
• CW

  chase waters

  Mar 25, 2026
  5.0
  Had an issue with a Kobalt mower, Martina at the customer service desk went above and beyond to ensure my issue was resolved. Susan and Jennifer were also both extremely helpful and polite! Highly recommend this store!

Frequently Asked Questions About Lowe's Home Improvement